Sport, Volunteer work, Traveling,Swimming, Personal development
Ghizlane Outasga
Senior Customer Supply Chain Consultant
Casablanca
Summary
Experienced logistics and supply chain professional with a strong track record in multitasking and meeting deadlines. Skilled in problem-solving and achieving goals under pressure, with a collaborative communication style that fosters positive relationships across diverse cultures. Committed to continuous learning and enhancing skills, bringing a valuable blend of expertise and personality to team efforts. Proven ability to optimize logistics and inventory management, streamline operations, and drive efficiency. Adaptable to changing needs, with strong analytical and strategic skills that support process improvements and cost-saving initiatives. Detail-oriented and organized, knowledgeable in coordinating inbound and outbound schedules to ensure seamless supply chain operations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer supply chain advisor
Robert Bosch
08.2018 - Current
- Management of internal sales of customers in North African countries markets
- Cooperation with regional sales managers for sales tasks
- Sales and demande analysis
- Continuous improvement of processes and tools within customer service
- Order management interface:
- -SAP/SD KEY-USER
- Tecweb/TecCom KEY-USER
- Tecweb training to customers
- Working with product planners to improve sales forecasts and optimize product availability
- Collaboration with customers in order to optimize information flow, deliveries and response to their issues
- Tracking of shipment, and providing updates to internal customers and sales
- Handling and follow-up from customers’ orders to delivery and related logistical and financial litigations
- Coordination with the freight carriers and follow up of shipments
- Coordination with the forwarders and provide them with all necessary information and document to complete the customs clearance
- Liaising with the inspection companies regarding the items that need certificate of conformity
- Manage inquiries and receive complaints (Quantity claims, price claims & returns)
- Monitoring of accounts receivable, follow-up of bank guarantees
- Coordination with all services: Sales, Finance, Logistics, Marketing
- Collaborated with stakeholders to align supply chain goals with overall business objectives.
- Optimized inventory management through data analysis and process improvements.
- Facilitated risk mitigation efforts by analyzing potential disruptions in the supply chain network.
- Reduced lead times with streamlined communication between suppliers, manufacturers, and distribution centers.
- Increased customer satisfaction by addressing queries promptly and resolving issues related to orders or shipments.
- Maintained up-to-date knowledge of industry trends, regulations, best practices, enabling informed decision-making within the organization.
Logistics Internship
FORAMAG (Automotive suppliers)
03.2018 - 06.2018
- Processing purchase orders
- Processing import files
- Coordination with forwarders and follow up of shipment
- Tracking of shipment, and providing updates to internal customers and sales
Internship at the Commercial department
Marsa Maroc (Operator of ports)
08.2017 - 08.2017
- Ensuring the interface with the customers
- Providing invoices of port services, and checking the compliance with the applicable regulation
- Collaborating with different departments
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Analyzed problems and worked with teams to develop solutions.
Education
Master's degree - International trade
University Hassan II
01.2016 - 01.2018
Bachelor - Economics and management
University Hassan II
01.2014 - 01.2016
Baccalaureate - Economics
Abdurrahman Belkorchi High School
01.2012 - 01.2013
Skills
Supply chain management
Interests
Timeline
Customer supply chain advisor
Robert Bosch
08.2018 - Current
Logistics Internship
FORAMAG (Automotive suppliers)
03.2018 - 06.2018
Internship at the Commercial department
Marsa Maroc (Operator of ports)
08.2017 - 08.2017
Master's degree - International trade
University Hassan II
01.2016 - 01.2018
Bachelor - Economics and management
University Hassan II
01.2014 - 01.2016
Baccalaureate - Economics
Abdurrahman Belkorchi High School
01.2012 - 01.2013
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