Giancarlo Estrada
Wilmington
Summary
Aspiring Banker and Year Up Alum with a specialization in Customer Experience. Proven track record in sales and service, with a focus on building client trust through clear communication and deep product knowledge. Highly accurate in processing financial transactions and resolving complex concerns in fast-paced branch environments. Currently enrolled in the Business Administration program at Delaware Tech as the first step toward a Bachelor’s degree and an MBA. Driven by a long-term ambition to transition into Wealth Management, I am committed to delivering exceptional service while growing my expertise in financial planning and relationship management.
Overview
3
3
years of professional experience
Work History
Patient Dining Dietary Aide
Nemours Children's Hospital
New Castle, DE
06.2025 - Current
- Collaborated with kitchen staff to ensure timely meal delivery and presentation.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
Cashier
Burger King
Newark, DE
06.2023 - 07.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Worked flexible schedule and extra shifts to meet business needs.
Brand Ambassado
Renewal Andersen
King Of Prussia, PA
01.2024 - 06.2024
- Engaged customers through product demonstrations, enhancing brand awareness and loyalty.
- Assisted in executing marketing campaigns, driving community engagement and outreach initiatives.
- Collaborated with sales teams to provide product knowledge, improving customer satisfaction rates.
- Conducted market research to gather feedback on products, informing future marketing strategies.
- Analyzed customer interactions to identify opportunities for improvement in service delivery and support processes.
Education
No Degree - Customer Experience
Year Up
Remote04-2026
Skills
- Time management
- Problem-solving
- Customer service
- Patient communication
- Team collaboration
- Relationship building
- Research proficiency
- Teamwork
Languages
Spanish
Full Professional
Timeline
Patient Dining Dietary Aide
Nemours Children's Hospital
06.2025 - Current
Brand Ambassado
Renewal Andersen
01.2024 - 06.2024
Cashier
Burger King
06.2023 - 07.2024
No Degree - Customer Experience
Year Up