Giavonna Tanzilli
New Castle,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, excellent communication and good judgement.
Overview
5
5
years of professional experience
Work History
Dispatcher
AAA Mid-Atlantic
12.2021 - Current
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Management Analyst
Delaware Division Of Health And Social Services
12.2020 - 11.2021
- Gathered, documented, and modeled data to assess business trends.
- Evaluated current processes to develop improvement plans.
- Created and optimized records management strategies to coordinate and protect information.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Receptionist
All About Women
05.2018 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
James H. Groves High School
Wilmington 06.2015
Skills
- Flexible and Adaptable
- Decision-Making
- Self-Motivated
- Active Listening
- Data Entry
- Dependable and Responsible
- Attention to Detail
- Multitasking Abilities
- MS Office
Timeline
Dispatcher
AAA Mid-Atlantic
12.2021 - Current
Management Analyst
Delaware Division Of Health And Social Services
12.2020 - 11.2021
Front Desk Receptionist
All About Women
05.2018 - 12.2020
High School Diploma -
James H. Groves High School
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