Gilbert Nii Lartey

Work History

Data Science Trainee

Student Universitat Paderborn, MSc. International Economics & Management

Paderborn

04.2022 - Current

Translated cost and benefits of machine learning technology for non-technical audiences.
Created data visualization graphics, translating complex data sets into comprehensive visual representations.
Performed data administration duties for databases.
Applied appropriate data science techniques to solve business problems.

Delivery Coordinator

SIMBISA BRANDS GHANA LIMITED

11.2021 - 04.2022

Brought back to restructure entire delivery business because of growth in revenue
Push for increased awareness with usage and downloads of delivery app Dial-a-delivery
Provide effective training for new staff and call centre agents
Improve service quality of the delivery business
Acted as a liaison between Simbisa Brands and other 3rd party delivery platforms, including Jumia, Bolt, Glovo, etc., to develop and establish positive working relationships and partnerships.

Marketing Manager l

SIMBISA BRANDS GHANA LIMITED

09.2020 - 11.2021

Helped increase marketing effectiveness, generate more sales and clients as the Marketing Manager in charge of the delivery operations for Chicken Inn, Pizza Inn, Creamy Inn, Galitos, Dial-a-Delivery and Rocomamas Ghana
Helped facilitate impulse buying, cross-selling and build physical connections through instore and outdoor branding
Provided quick response and resolution to all customer complaints and issues while ensuring all orders were delivered promptly to all locations
Managed product development processes to promote, develop and generate new innovations and ideas, and strengthened concept development processes
Generated high brand recall and established an emotional connection with customers through product/store launches ad activations.

Delivery Coordinator

Dial, SIMBISA BRANDS GHANA LIMITED

06.2020 - 09.2020

Provided management oversight of business deliveries, to streamline processes, automate workflows and ultimately increase customer satisfaction and retention
Helped the company to easily zone in on primary goals, experiences less stress, and stay on schedule while saving money through the recruitment, training and streamlined onboarding of delivery staff/couriers
Provided quick response and resolution to all customer complaints and issues while ensuring all orders were delivered promptly to all locations from within the call center
Improved safety and boosted confidence in delivery riders while enabling customers perceive a high standard of performance from the brand through the procurement of appropriate uniforms and gears for delivery riders
Selected Achievements
Generated more leads and improved the business delivery functions through the introduction of short codes and WhatsApp ordering bots
Set up a full-fledged Call Centre to improve interdepartmental communications and customer satisfaction
Success catalyst in the development, idealization, launch and branding of over 5 stores
Influential in the growth transformation of the company, tripling company turnover rates by 3x since I joined.

Executive Producer

EIB NETWORK

07.2016 - 05.2020

(Starr 103.5 FM)
Planned and managed regular day-to-day programming
Executed organization’s plans to grow audience and boost revenue
Created both on air and outdoor marketing campaigns that were executed by the station
Studio branding and outdoor studio branding set up when we had to take shows outside to the community
Took charge of the management of social media platforms as well as the functions of on-air talents
Coordinated the activities of the production team and ensured all promotional materials were accurate and in line with established concepts and design quality
Ensured promotional artworks for social media were up to brand standards and without grammatical errors
Conducted scripting, recorded voice overs and jingles.

Intern

EIB NETWORK

09.2015 - 06.2016

Starr 103.5 FM)
Supported the production and editing of video content in adherence to company guidelines and standards to share on online channels, including social media platforms
Provided assistance as needed in all components of the production, including sound, lighting, camera, editing and postproduction
Perform other duties as requested by staff to ensure all necessary tasks were performed in a proficient manner

Partner

CITADEL COMMUNICATIONS LIMITED

08.2008 - 05.2015

National Service Person

UNIVERSITY OF MINES AND TECHNOLOGY

09.2010 - 10.2011

Oversaw the Office of Admissions front desk functions, including scheduling front desk staff, providing a professional, helpful, welcoming atmosphere and a positive attitude for visitors
Provided service excellence through courteous, informed, accessible and professional engagement
Developed operating goals and objectives for the unit; implemented and administered methods and procedures to enhance operations, as appropriate to the admissions office.

Intern

STELLAR TRAVEL

06.2010 - 08.2010

Provided support to the finance department, suggesting improvements in accuracy, efficiency, and reducing costs
Developed skills in ensuring all transactions were properly accounted for and the financial systems were maintained, under all procedures and controls.

Assistant Equipment Coordinator

MAERSK GHANA LIMITED

07.2005 - 07.2006

Summary

Overview

Work History

Data Science Trainee

Delivery Coordinator

Marketing Manager l

Delivery Coordinator

Executive Producer

Intern

Partner

National Service Person

Intern

Assistant Equipment Coordinator

Education

Master of Science - International Economics & Management

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Bachelor of Science - Administration (Insurance and Risk Management

Skills

Accomplishments

Certification

Timeline

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