Giorgi Khuntsaria
Poznan
Summary
A dedicated professional with a strong foundation in user empathy and understanding, complemented by extensive knowledge of ticketing systems. Demonstrates exceptional patience and composure in high-pressure environments, ensuring effective problem resolution. Proficient in C-based language, contributing to technical proficiency and innovative solutions. Committed to leveraging skills to enhance user experience and drive operational efficiency.
Overview
3
3
years of professional experience
Work history
First line support analyst
Computacenter
Poznan, Greater Poland
2024.08 - Current
- Managed helpdesk queries for efficient and effective resolution.
- Collaborated with team members to resolve complex software issues swiftly.
Warehouse Worker
H&M
Poznan
2023.06 - 2024.07
Skills
- Technical troubleshooting
- Ticketing system knowledge
- User empathy
- Patience and composure
- User empathy
Languages
English
Fluent
German
Advanced (C1)
Polish
Upper intermediate
Georgian
Native
Timeline
First line support analyst
Computacenter
2024.08 - Current
Warehouse Worker
H&M
2023.06 - 2024.07