Eipass- World, Excel, Power Point
Giorgia Rigano'
Lipari
Summary
Enthusiastic about living hospitality daily together with the team.
Open minded and flexible person.
Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
4
4
years of professional experience
Work History
Guest Relation Agent
Hotel Orania.Berlin
01.2023 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted guests with variety of services and local attraction information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Front Office Supervisor
Capofaro Locanda & Malvasia
05.2022 - 10.2022
- Coached employees through day-to-day work and complex problems.
- Standardized office structures and processes to promote collaboration and increased performance
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Created, prepared, and delivered reports to various departments.
Back Office Agent
Gattopardo Park Hotel
06.2021 - 10.2021
- Obtained client information by answering telephone calls.
- Informed clients of policies and procedures.
- Adopted customer feedback in process and system improvement initiatives.
- Used Suite 8 to prepare sales reports containing customer information related to products and services purchased.
- Resolved caller issues quickly and thoroughly.
Front Office Receptionist
Gattopardo Park Hotel
06.2020 - 09.2020
- Maintained clean reception area to promote positive, professional environment for clients.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Interacted with customers by phone, email, or in-person to provide information.
- Managing Check-in and Check- out
Education
Tourism And Management
Iulm University
Milan07.2021
High School Diploma -
Language High School
Lipari07.2018
DSM- Deutsche Schule Mailand
Milan09.2014
Skills
Team work
undefinedSoftware
Timeline
Guest Relation Agent
Hotel Orania.Berlin
01.2023 - Current
Front Office Supervisor
Capofaro Locanda & Malvasia
05.2022 - 10.2022
Back Office Agent
Gattopardo Park Hotel
06.2021 - 10.2021
Front Office Receptionist
Gattopardo Park Hotel
06.2020 - 09.2020
Tourism And Management
Iulm University
High School Diploma -
Language High School
DSM- Deutsche Schule Mailand
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