Giovani cortes
New Castle
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality work on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
8
8
years of professional experience
Work History
Team Lead
Planet Fitness
Kennett Square
02.2020 - Current
- Fostered welcoming environment by greeting members and guests effectively.
- Managed front desk operations to ensure seamless check-in for visitors.
- Processed membership applications and payments with high accuracy and efficiency.
- Handled member inquiries, resolving issues promptly and professionally.
- Delegated tasks and managed staff schedules to maintain optimal workflow.
- Conducted training sessions for new employees on gym policies and procedures.
- Maintained cleanliness of facilities, ensuring a welcoming environment for all members.
- Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
Mushroom Harvester
Tojo Mushrooms
Kennett Square
07.2017 - 11.2019
- Maintained clean and organized harvesting workspace daily.
- Conducted inventory checks of harvested mushrooms before shipment.
- Ensured proper labeling and packaging of harvested mushrooms for transport.
- Cleaned and sanitized harvesting equipment after each use to prevent contamination of product.
Education
High School Diploma -
Kennett Square
Kennett Square, PA06-2017
Associate of Arts - Banking And Finance
DCCC
West Grove, PASkills
- Front desk operations
- Membership management
- Staff scheduling and training
- Customer service excellence
- Facility upkeep
- Conflict resolution
- Effective communication
- Team leadership
- Task delegation
Timeline
Team Lead
Planet Fitness
02.2020 - Current
Mushroom Harvester
Tojo Mushrooms
07.2017 - 11.2019
High School Diploma -
Kennett Square
Associate of Arts - Banking And Finance
DCCC