Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giulia Mangiatordi

Giulia Mangiatordi

Terlizzi

Summary

Accomplished Operations Coordinator with a proven track record at International Shore Services, enhancing operational efficiency and guest relations through effective teamwork, multilingual communication, and logistics coordination. Demonstrated leadership in staff supervision and process implementation, achieving significant improvements in workflow and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Operations Coordinator

International Shore Services
04.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management and clients to provide regular updates on operational progress and challenges faced by the team.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Back Office Coordinator

International Shore Services
04.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Helped maintain an organized back office area by filing documents properly, managing databases accurately, and staying current on administrative tasks.
  • Participated in regular staff meetings and training sessions to stay current on industry best practices.

Greeter

International Shore Services
07.2021 - 11.2022
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Coordinated with other departments to address special requests or needs of guests during the check-in process effectively.

Operations Coordinator

International Shore Services
10.2022 - 10.2022
  • Coordination of the operations in pier for the ship The World, with High Level Guests
  • Constant contact with The World Concierge and Bell Team to coordinate the shuttle service;

Shuttle Coordinator

About Apulia
05.2022 - 10.2022
  • Leads, directs, guides and monitors the work of Shuttle Service Operators, Van Drivers and casual relief drivers
  • Greeted guests in with friendliness and professionalism.

Education

Linguistic And Intercultural Communication Degree -

Università Degli Studi Di Bari Aldo Moro
Bari
2020

Skills

  • Teamwork and Collaboration
  • Multilingual Communication Abilities
  • Operations Management
  • Staff Supervision
  • Process Implementation
  • Scheduling Management
  • Logistics Coordination
  • Data Management
  • Meeting Coordination
  • Ground Support Coordination
  • Strong Work Ethic
  • Guest Relations

Languages

Spanish
Advanced (C1)
English
Advanced (C1)
French
Advanced (C1)
Russian
Upper intermediate (B2)
Portuguese
Upper intermediate (B2)

Timeline

Operations Coordinator

International Shore Services
04.2023 - Current

Back Office Coordinator

International Shore Services
04.2023 - Current

Operations Coordinator

International Shore Services
10.2022 - 10.2022

Shuttle Coordinator

About Apulia
05.2022 - 10.2022

Greeter

International Shore Services
07.2021 - 11.2022

Linguistic And Intercultural Communication Degree -

Università Degli Studi Di Bari Aldo Moro

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Giulia Mangiatordi