Gizem Gunes
London
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
13
13
years of professional experience
Work History
Multi-Language Tutor of 14 Years
Tutors
02.2012 - Current
- I am a native German speaker, and I also speak Spanish at a conversational level, alongside several other languages such as Turkish C1 and English at a native level.
- Academic Coaching, Adult ESL/ELL, TEFL.
- Maximized student retention by providing inclusive, stimulating learning experiences with positive results.
- Harnessed technology and virtual learning to enhance student experiences.
- Promoted academic success and enhanced learning experiences for students of varying capabilities.
- Developed and incorporated engaging web-based support material, aptly meeting distance learning needs.
Operations Specialist
Octopus Electric Vehicles
10.2023 - 07.2024
- Partnered with management to implement processes and complete special projects.
- Handled customer order backlogs, minimizing delays through strategic planning and coordination.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Responded to inquiries, providing information and assistance to team members.
- Collaborated with team to maintain operational performance aligned with contracted targets and obligations.
- Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.
- Met customer demands, providing seamless order fulfillment and timely delivery.
Sale Assistant
Happy Socks
09.2020 - 05.2021
- Produced detailed sales reports to monitor and improve revenue positioning in line with KPI targets.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Built lasting relationships with clients through customer service interactions.
Sale Assistant
Pandora
07.2019 - 03.2021
- Maintained store window displays, increasing shopper appeal to drive foot traffic and potential sales.
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Created attractive product displays to enhance customer engagement and boost sales.
Barista and Head Waitress
Hazev
02.2016 - 08.2018
- Cultivated and nurtured positive relationships with all staff members, achieving lowest-ever staff turnover in restaurant history.
- Trained and supervised 3 wait staff to maintain first-class customer service standards.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and ensure timely delivery of food and beverages.
Assistant Administration Manager
Palliri
08.2015 - 09.2016
- Maintained strong working relationships with group and partner companies and created systems for budgetary planning and control.
- Monitored department workload, coordinating activities to minimise resource concerns.
- Represented organisation publicly at events, meetings and conferences.
Education
High School Diploma -
Gesamtschule Schiffweiler
Diploma of German - English and Politics
GOS High School
Master of Arts - Logistics and Supply Chain Management
University of Greenwich
Bachelor of Arts - International Business with Mandarin
University of Greenwich
MS Office Certificates
Word, Excel, Power Point, MS Teams And OutlookSkills
- Key Skills and Knowledge
- Client assessment and analysis
- Risk management processes and analysis
- Budgeting and finance
- Project management
- Problem-solving abilities
- Self-motivated
- Attention to detail
- Outstanding customer service
- Confident communicator
Timeline
Operations Specialist
Octopus Electric Vehicles
10.2023 - 07.2024
Sale Assistant
Happy Socks
09.2020 - 05.2021
Sale Assistant
Pandora
07.2019 - 03.2021
Barista and Head Waitress
Hazev
02.2016 - 08.2018
Assistant Administration Manager
Palliri
08.2015 - 09.2016
Multi-Language Tutor of 14 Years
Tutors
02.2012 - Current
Diploma of German - English and Politics
GOS High School
Master of Arts - Logistics and Supply Chain Management
University of Greenwich
Bachelor of Arts - International Business with Mandarin
University of Greenwich
High School Diploma -
Gesamtschule Schiffweiler
MS Office Certificates
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