Gizem Gunes
Germany
Summary
Driven professional with background in sales, customer service operations management and motivated Tutor of several years.
Brining valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Committed to inspiring students to achieve academic excellence and personal growth.
Overview
1
1
Certification
4
4
years of post-secondary education
14
14
years of professional experience
Work history
Training specialist
BYD
Stuttgart, Baden-Württemberg
2025.06 - Current
- Managed and coordinated Technical and Non-Technical trainings , receiving positive attendee feedback.
- Introduced new learning technologies to make training delivery more efficient.
- Utilised digital learning platforms, increasing accessibility and flexibility for staff members undergoing trainings.
- Coordinated logistics for off-site training events ensuring seamless execution without disruption to normal operations.
- Managed budget allocations for all aspects of learning and development activities within the organisation.
Multi-Language Tutor of 14 Years
Tutors
Online
2012.02 - 2026.07
- I am a native German speaker, and I also speak Spanish at a conversational level, alongside several other languages such as Turkish C1 and English at a native level.
- Academic Coaching, Adult ESL/ELL, TEFL.
- Maximized student retention by providing inclusive, stimulating learning experiences with positive results.
Operations Specialist
Octopus Electric Vehicles
London
2023.10 - 2024.07
- Partnered with management to implement processes and complete special projects.
- Handled customer order backlogs, minimizing delays through strategic planning and coordination.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Responded to inquiries, providing information and assistance to team members.
Sale Assistant
Happy Socks
London
2020.09 - 2021.05
- Produced detailed sales reports to monitor and improve revenue positioning in line with KPI targets.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Sale Assistant
Pandora
London, City of Westminster
2019.07 - 2021.03
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
Barista and Head Waitress
Hazev
London, Canary Wharf
2016.02 - 2018.08
- Cultivated and nurtured positive relationships with all staff members, achieving lowest-ever staff turnover in restaurant history.
- Trained and supervised 3 wait staff to maintain first-class customer service standards.
Assistant Administration Manager
Palliri
La Paz, Bolivia
2015.08 - 2016.09
- Maintained strong working relationships with group and partner companies and created systems for budgetary planning and control.
- Monitored department workload, coordinating activities to minimise resource concerns.
- Represented organisation publicly at events, meetings and conferences.
Education
Master of Arts - Logistics and Supply Chain Management
University of Greenwich
London 2021.01 - 2022.01
Bachelor of Arts - International Business with Mandarin
University of Greenwich
London 2018.01 - 2021.01
High School Diploma - undefined
GOS High School
High School Diploma - undefined
Schiffweiler, GermanySkills
- Client assessment and analysis
- Risk management processes and analysis
- Budgeting and finance
- Project management
- Problem-solving abilities
- Self-motivated
- Attention to detail
- Outstanding customer service
- Confident communicator
Certification
MS Office Certificates: Word, Excel, Power Point, MS Teams And Outlook
Languages
English: Bilingual or Proficient (C2)
German: Bilingual or Proficient (C2)
Turkish: Bilingual or Proficient (C2)
Spanish: Upper intermediate (B2)
Timeline
Training specialist
BYD
2025.06 - Current
Operations Specialist
Octopus Electric Vehicles
2023.10 - 2024.07
Master of Arts - Logistics and Supply Chain Management
University of Greenwich
2021.01 - 2022.01
Sale Assistant
Happy Socks
2020.09 - 2021.05
Sale Assistant
Pandora
2019.07 - 2021.03
Bachelor of Arts - International Business with Mandarin
University of Greenwich
2018.01 - 2021.01
Barista and Head Waitress
Hazev
2016.02 - 2018.08
Assistant Administration Manager
Palliri
2015.08 - 2016.09
Multi-Language Tutor of 14 Years
Tutors
2012.02 - 2026.07
High School Diploma - undefined
High School Diploma - undefined
GOS High School