Gloria Kabazaire
Berlin,BE
Summary
Experienced Relationship Manager adept at fostering and maintaining client relationships. Skilled in identifying client needs and providing effective solutions, with strong track record of increased client satisfaction and loyalty. Demonstrated ability to communicate effectively and manage complex client portfolios.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relationship Manager, Corporate and Investment Banking
Ecobank Uganda
03.2024 - 06.2025
- Managed and expanded a corporate portfolio exceeding EUR 32 million in liabilities and EUR 16 million in assets, delivering 70% YoY growth.
- Provided strategic advice on valuation, restructuring, and capital raising across sectors.
- Strengthened partnerships with C-suite executives, driving 75% revenue growth through cross-selling and M&A support.
- Acted as lead relationship advisor, sustaining 85% client retention.
- Conducted market analysis to guide data-driven investment strategies and monitored KPIs for profitability and compliance.
Relationship Manager, Commercial Banking
Ecobank Uganda
03.2022 - 02.2024
- Achieved 85% revenue growth by deepening client relationships and identifying new opportunities.
- Developed tailored financial solutions aligned with business needs, boosting profitability.
- Enhanced operational efficiency by coordinating cross-functional teams.
- Provided strategic recommendations to leadership to mitigate risk and drive growth.
Customer Service Manager
Ecobank Uganda
07.2019 - 02.2022
- Rolled out new service standards that improved operational efficiency and customer satisfaction.
- Mentored and led a team, increasing product expertise and performance.
- Designed KPIs to measure and enhance client retention.
- Streamlined communication of product updates, improving customer experience.
Customer Service & Banking Officer - Private Banking
Ecobank Uganda
01.2013 - 12.2016
- Co-launched and managed the Private Banking segment, delivering 70% revenue and client base growth.
- Delivered personalized financial services to high-net-worth clients.
- Led digital channel adoption, increasing utilization by 60%.
- Maintained 100% compliance with internal and regulatory standards while improving operational efficiency by 20%.
Education
MBA -
University of Europe for Applied Sciences
Diploma - Project Management
IBM Institute
01.2024
Bachelor - Development Studies
Uganda Christian University
01.2012
Skills
- CRM Tools
- MS Excel
- Google suite
- MS Office Suite
Certification
- International Business & Economics - IBM Institute, Berlin, Germany (2024)
- Marketing & Communications - IBM Institute, Berlin, Germany (2024)
Languages
English: Advanced (C1)
Awards
Top Performer Award - Ecobank Uganda, 2023
Career Highlights
- Managed portfolios over EUR 48 million, achieving 70% YoY growth in liabilities and assets.
- Led commercial banking revenue growth of 85%, through innovative, client-centric strategies.
- Strengthened C-suite engagement, increasing revenue by 75% via cross-selling and M&A support.
- Spearheaded digital adoption initiatives, driving 60% growth in online banking utilization.
Core Competencies
- Relationship Management
- Investment Banking Advisory
- Strategic Portfolio Growth
- Business Development
- Risk Management M&A Support
- Client Retention
- Cross-Functional Leadership
- Digital Transformation
- Stakeholder Engagement
- Negotiation
Timeline
Relationship Manager, Corporate and Investment Banking
Ecobank Uganda
03.2024 - 06.2025
Relationship Manager, Commercial Banking
Ecobank Uganda
03.2022 - 02.2024
Customer Service Manager
Ecobank Uganda
07.2019 - 02.2022
Customer Service & Banking Officer - Private Banking
Ecobank Uganda
01.2013 - 12.2016
Diploma - Project Management
IBM Institute
Bachelor - Development Studies
Uganda Christian University
MBA -
University of Europe for Applied Sciences
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