Goce Stojanovski
Skopje
Summary
IT Technician maintaining hardware, software, and network-connected equipment across office and customer support environments. Handles diagnostics, repairs, installations, troubleshooting, and remote desktop support for desktops, laptops, printers, and peripheral devices, with added support for Windows, Linux, iOS, and Android setups. Strengthens service continuity through clear customer communication and timely issue resolution.
Overview
12
12
Certifications
11
11
years of professional experience
Work History
IT Technical Support
DS Transport
10.2025 - 10.2026
- Installed and configured operating systems on workstations to restore standard user access and functionality.
- Performed hardware diagnostics to identify device failures and determine appropriate repair or replacement actions.
- Provided remote desktop support for users needing immediate troubleshooting and account access assistance.
- Maintained hardware inventory records and tracked replacement needs for commonly used desktop equipment.
IT Technical Support
Goodyear Tire & Rubber
02.2024 - 10.2025
- Provided desktop support for Windows client issues across office and production environments.
- Installed operating systems on replacement devices and verified basic functionality before deployment.
- Configured printers and resolved common connectivity issues for end users and shared work areas.
- Supported remote desktop sessions to diagnose access problems and complete routine fixes.
- Tracked hardware inventory and updated device records during equipment refresh activities.
- Performed repair and replacement tasks on laptops, peripherals, and other end-user devices.
- Coordinated issue handoffs with internal teams when problems required additional technical review.
IT Technician
CWS
08.2021 - 02.2024
- Installed and configured operating systems, Windows client support, and printer configurations for end users.
- Performed hardware and software maintenance across equipment, inspecting devices and related materials for reliability.
- Tracked equipment repairs and installations while maintaining hardware inventory records and remote desktop support logs.
IT Technical Support Agent
TAV Macedonia
06.2015 - 07.2021
- Installed and connected workstations, hardware, and peripherals for end users across the site.
- Troubleshot hardware, software, and operating system issues using desktop support and remote desktop support tools.
- Performed maintenance on hardware units and peripheral devices, including repairs and replacements as needed.
- Handled ticket triage, user support, and printer configuration while keeping service requests organized.
- Tracked hardware inventory and documented recurring issues to improve support follow-up and replacement planning.
Education
QA Software Tester
Brainster Academy
Skopje, Macedonia04-2022
Skills
- Microsoft Office
- JMeter
- Repair and replacement
- Software and hardware expertise
- Networking skills
- Windows client support
- Printer configuration
- Hardware inventory management
- Remote desktop support
- Desktop support
- Hardware diagnostics
- Operating system installation
- Troubleshooting workflow
- Ticket triage
- Quality assurance testing
- Test case execution
- Defect reporting
- Regression testing
- User support
- Manual testing
- Bug tracking systems
Certification
MidJourney AI
Timeline
IT Technical Support
DS Transport
10.2025 - 10.2026
IT Technical Support
Goodyear Tire & Rubber
02.2024 - 10.2025
IT Technician
CWS
08.2021 - 02.2024
IT Technical Support Agent
TAV Macedonia
06.2015 - 07.2021
QA Software Tester
Brainster Academy