Operational Excellence
Workflow Optimization
Lean Six Sigma
Gokul Kozhumal Chattadi
IT Consultant
Frankfurt,HE
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Business Process Lead
Tata Consultancy Services
3 2018 - 06.2024
- Managed and handled projects from conception and initiation to project maintenance
- Defined project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members
- Handled and negotiated both Firm Fixed price and Fixed Unit Price contracts which included planning of FTEs for the team
- Created project plans to fit stakeholder and customer needs and delivered with-in budget on desired outcomes, and was fully accountable for the project results
- Contributed as a Scrum master (agile coach) for the team
- Managed third-party technology suppliers/partners within project parameters
- Acquired new talents into the team and was majorly part of the recruitment team.
- Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the organization.
Technical Support Representative Level 2
DXC Technologies Pvt Ltd
09.2015 - 03.2018
- Created and developed reports for internal and external stakeholders to show performance, identify insights and create continual improvement actions and culture across the team and organization.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Lead agile project delivery in direct relation to IT service to deliver high statistics
- ServiceNow platform administration and development to be able to support IT service management in becoming Enterprise Service Management and day to day tasks
- Senior consultant for IT engineers for resolving incidents and requests.
Technical Support Engineer
NOUS Infosystems Pvt Ltd
09.2014 - 08.2015
- Respond to network incidents and outages, troubleshoot problems, and initiated corrective actions to minimize downtime
- Analyzed alerts generated by network monitoring tools and took appropriate actions to resolve or escalate issues
- Identified areas for network performance improvement and implement changes as necessary.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Technical Support Analyst
Mphasis Pvt Ltd
04.2013 - 04.2014
- Coordinated with Level 2 Technical Teams and Product support for all in-house and external applications during Incident Recovery
- Supported major revenue generating Business units to ensure availability of Revenue related systems.
Education
Bachelor of Computer Applications - Computer Applications
Alva's Education Foundation, Mangalore University
India 06.2010 - 05.2013
IT Information Library Foundations Certification (ITIL 4) -
AXELOS Global Best Practice
06.2019 - 05.2019
Diploma in Operations Management -
Alison Learning Academy
11.2014 - 05.2014
Skills
Rewards and recognition
- 2013-2024 Best Team Award (2) / Best Quarterly PI Awards (2)
- Summit Award (3) / Highest CSI in Incident management
Bio
Result driven IT consultant and a Project manager with over 11 years of experience in leading and managing multiple projects simultaneously with a successful track record of increasing project completion rates, achieving cost saving and ensuring timely delivery of projects.
Personal Information
Date of Birth: 06/20/92
Languages
German
Beginner (A1)
Timeline
IT Information Library Foundations Certification (ITIL 4) -
AXELOS Global Best Practice
06.2019 - 05.2019
Technical Support Representative Level 2
DXC Technologies Pvt Ltd
09.2015 - 03.2018
Diploma in Operations Management -
Alison Learning Academy
11.2014 - 05.2014
Technical Support Engineer
NOUS Infosystems Pvt Ltd
09.2014 - 08.2015
Technical Support Analyst
Mphasis Pvt Ltd
04.2013 - 04.2014
Bachelor of Computer Applications - Computer Applications
Alva's Education Foundation, Mangalore University
06.2010 - 05.2013
Business Process Lead
Tata Consultancy Services
3 2018 - 06.2024
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