Goutam Nemalpuri
Munich
Summary
Experienced Atlassian administrator and developer with over 8 years of experience in the IT industry. Proficient in comprehending the changing requirements and goals of businesses, facilitating the development and improvement of customized Jira projects and Confluence spaces. A collaborative team member, skilled at promoting efficient communication and establishing solid relationships. Instrumental in collaborating with project managers to establish project timelines and scope. Self-motivated and exceptionally organized, consistently displaying exceptional task management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Lead
Wipro Limited
02.2017 - Current
- Leading and technical guidance to a team of 10 Jira admins
- Administration and customization of Jira, Confluence and Jira Service Management (Issue types, workflows, screens, fields, permissions, user/group access controls, notifications, webhooks, scheme settings, post functions/validators/conditions with workflow transitions-custom configurations with add-ons/plug-in's)
- Responsible person to manage complete Atlassian Tool’s infrastructure setup e.g., Application server, SSO, Database etc
- In AWS and on prem
- Analysis of Change Request/user stories and implement it with taking care of existing business flow
- Implementation of end-to-end SDLC module in Jira for different teams or stakeholders
- Solid understanding of ITSM (e.g., Change Mgmt., Service Catalog, SLA, etc.) processes as well as Project Management methodologies
- Created and managed all the Jira projects related budget management, access management and development, testing with automations
- Supporting and maintaining 3 different Jira and one Confluence server instance simultaneously with a user base of 7000+
- Implementation of ETL with help of JIRA REST API and webhook for a third-party reporting database
- Setting up process and documentation for Atlassian tools according to business requirement
- Good hands-on experience on various type of plugins like script runner, Jira suite utility, Jira workflow toolbox, Tempo plugin, Big Picture, Issue matrix, Issue Picker for Jira, Table grid editor, structure, EazyBI etc
- Strong experience in performing installations, migrations, app integrations and upgrades of Atlassian tools
- Good experience in AWS cloud resources like EC2, RDS, EFS, Auto Scaling etc
- Created complex script listener, behavior, REST end point, fields, script post function, condition and validation using groovy script
- Creation of projects, dashboards, reports, space etc
- Migration of Jira projects from server to data centre with Configuration manager plug-in
- Collaboration with business stakeholders to gather and analyse requirements for new business applications or enhancements to existing applications by following best practices
- Configuration of performance, service monitoring dashboards and alerts in Elastic with help of heartbeat and metric beat agents for Atlassian applications
- Provided technical expertise for analysis and assessment of current security and database configuration services
- Identifying, debugging, and troubleshooting applications errors, issues in production
- Developed technical solutions by coordination with internal project teams or stakeholders by understanding the requirements
- Very good experience in Agile methodologies like scrum and Kanban
- Implementation of automation scripts with PHP/shell and REST API for automatic page creation in confluence
- Maintenance and administration of Linux server with good command expertise
- Creation of cron jobs, shell scripts for automation in server level
- Data migration from prod to dev/UAT environment
- Implementation of AD, Single Sign On, SSL certificate and access management in Atlassian tools
- Creation of advance JQL queries functions and filters
- Integration of Jira with Git, SVN, Nexus and Confluence
- Responsible for license management, incident management issues for Atlassian tools
- Responsible for mitigation of any Atlassian notified security vulnerability in a war foot situation.
Education
M.Tech - Computing Systems And Infrastructure
Birla Institute of Technology And Science
Pilani, Rajasthan, India12-2020
Skills
- OS: Windows, Linux and Unix
- Monitoring: Elastic
- Cloud: AWS
- Database: PostgreSQL, Oracle and MySQL
- Languages: JavaScript, Groovy, PHP, Shell Script and Python
- DevOps Tools: Jira Software, Jira Service management, Confluence, Git, SVN, Jenkins, Trello, Nexus
Certification
- Master of Technology in Computing System and Infrastructure from Birla Institute of Technology and Science, Goa, India.
- Atlassian Certified Jira Administration for Data Centre.
- AWS certified Cloud Practitioner.
Timeline
Technical Lead
Wipro Limited
02.2017 - Current
- Master of Technology in Computing System and Infrastructure from Birla Institute of Technology and Science, Goa, India.
- Atlassian Certified Jira Administration for Data Centre.
- AWS certified Cloud Practitioner.
M.Tech - Computing Systems And Infrastructure
Birla Institute of Technology And Science
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