Grace Sansom
Church Stretton ,Shropshire
Summary
Hospitality professional with over 7 years' experience in customer service, team leadership and business operations roles within fast-paced restaurant and café environments. Demonstrates expertise in delivering excellent guest experiences, supporting team performance and maintaining high operational standards.
Skilled in building strong customer relationships, cash handling and staff training. Proven ability to work effectively as part of a team, solve problems efficiently and perform well under pressure.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Bar/Restaurant Manager
Housmans
Church Stretton, Shropshire
2024.04 - Current
- Acted in a team leader role for the past 2 years where I supported and supervised a team of 5 staff, helping to maintain motivation and performance.
- Played a crucial role in the establishment of the restaurant working alongside the owners to grow the business.
- Served as a key holder, with responsibility for securing and opening the premises.
- Handled cash management and end-of-day reconciliation.
- Maintained high standards of customer service in a fast-paced environment.
- Managed stock control and inventory levels.
Waitress
Berrys cafe
Church Stretton, Shropshire
2018.09 - 2024.04
Started as a part time job throughout school and college but progressed to a full time position on completion of my college studies, laying the foundation for my experience in customer service, teamwork and working under pressure.
- Developed strong customer service and communication skills through regular interaction with members of the public.
- Demonstrated reliability, punctuality and a strong work ethic.
- Maintained high standards of service while working under pressure during peak periods.
Education
A-Levels - Psychology
Shrewsbury College
Shrewsbury 2021.09 - 2023.06
A-Levels - Sociology
Shrewsbury college
Shrewsbury 2021.09 - 2023.06
A-Levels - Law
Shrewsbury college
Shrewsbury 2021.09 - 2023.06
GCSEs - 9 GCSEs including Maths and English at grades of 5-9
Church Stretton
Church Stretton 2016.09 - 2021.06
Skills
Customer Service
Communication Skills
Teamwork & Collaboration
Time Management
Organisation
Problem Solving
Cash Handling & Reconciliation
Accomplishments
D of E bronze award
Timeline
Bar/Restaurant Manager
Housmans
2024.04 - Current
A-Levels - Psychology
Shrewsbury College
2021.09 - 2023.06
A-Levels - Sociology
Shrewsbury college
2021.09 - 2023.06
A-Levels - Law
Shrewsbury college
2021.09 - 2023.06
Waitress
Berrys cafe
2018.09 - 2024.04
GCSEs - 9 GCSEs including Maths and English at grades of 5-9
Church Stretton
2016.09 - 2021.06