Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Grant Hardy

Newark

Summary

Customer Service Manager accomplished in keeping teams on-target through effective training, motivation, and quality assurance procedures. Supports transparency with regular monitoring and routine audits. Innovative leader with a history of increasing performance and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dock Staff

Freedom Boat Club
05.2024 - Current
  • Assisted marina members and guests with vessel reservations and docking procedures to ensure smooth daily operations.
  • Provided exceptional customer service, maintaining clear communication and fostering positive member experiences.
  • Trained new staff on dock safety protocols and operational procedures
  • Assisted in troubleshooting equipment issues to minimize downtime during operations.

Customer Service Manager

Master Baiters
04.2020 - Current
  • Maintained customer satisfaction by handling complex escalated customer concerns.
  • Achieved company customer service objectives through proper alignment of department policies with stated targets.
  • Enhanced customer experiences with improved team workflows and more effective solutions for common problems.

Education

Health Behavior Science

University of Delaware
Newark, DE
09-2026

Minor - Public Health

University of Delaware
Newark, DE
09-2026

Skills

  • Program Construction
  • Training and Mentoring
  • Service Delivery Optimization
  • Staffing Coordination
  • Sales Promotion
  • Safety procedures implementation
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Team collaboration
  • Physical strength and stamina

Accomplishments

    Earned the rank of Eagle Scout with BSA Troop 252, demonstrating exceptional leadership, commitment, and community service. Successfully planned and led a comprehensive Eagle Scout Service Project, coordinating volunteers and resources to make a lasting positive impact on the community.

Certification

  • CPT - Certified Personal Trainer

Timeline

Dock Staff

Freedom Boat Club
05.2024 - Current

Customer Service Manager

Master Baiters
04.2020 - Current

Health Behavior Science

University of Delaware

Minor - Public Health

University of Delaware
Grant Hardy