Grant Hardy
Newark
Summary
Customer Service Manager accomplished in keeping teams on-target through effective training, motivation, and quality assurance procedures. Supports transparency with regular monitoring and routine audits. Innovative leader with a history of increasing performance and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dock Staff
Freedom Boat Club
05.2024 - Current
- Assisted marina members and guests with vessel reservations and docking procedures to ensure smooth daily operations.
- Provided exceptional customer service, maintaining clear communication and fostering positive member experiences.
- Trained new staff on dock safety protocols and operational procedures
- Assisted in troubleshooting equipment issues to minimize downtime during operations.
Customer Service Manager
Master Baiters
04.2020 - Current
- Maintained customer satisfaction by handling complex escalated customer concerns.
- Achieved company customer service objectives through proper alignment of department policies with stated targets.
- Enhanced customer experiences with improved team workflows and more effective solutions for common problems.
Education
Health Behavior Science
University of Delaware
Newark, DE09-2026
Minor - Public Health
University of Delaware
Newark, DE09-2026
Skills
- Program Construction
- Training and Mentoring
- Service Delivery Optimization
- Staffing Coordination
- Sales Promotion
- Safety procedures implementation
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Team collaboration
- Physical strength and stamina
Accomplishments
Earned the rank of Eagle Scout with BSA Troop 252, demonstrating exceptional leadership, commitment, and community service. Successfully planned and led a comprehensive Eagle Scout Service Project, coordinating volunteers and resources to make a lasting positive impact on the community.
Certification
- CPT - Certified Personal Trainer
Timeline
Dock Staff
Freedom Boat Club
05.2024 - Current
Customer Service Manager
Master Baiters
04.2020 - Current
Health Behavior Science
University of Delaware
Minor - Public Health
University of Delaware