Grit Von Bremen
Weinstadt
Summary
Talented Customer Service Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
33
33
years of professional experience
Work History
Import Specialist
NGL Navigator Global Logistics
10.2024 - 06.2025
- Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
- Optimized inventory management processes by accurately forecasting demand for imported items.
- Managed relationships with customs brokers, resulting in expedited clearance of shipments.
- Facilitated training programs to educate team members on import regulations, enhancing overall understanding within the organization.
- Coordination of Cross-Trades
Inside Sales Representative
Hegwein GmbH
10.2022 - 09.2024
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Used CRM / SAP software to maintain detailed contact logs and account records.
- Prepares quotes, orders and invoices.
Export Specialist
Kaiser + Kraft GmbH
02.2018 - 09.2022
- Advised customers on transportation options, types of carriers or shipping routes.
- Coordinated with shipping and transport companies on behalf of clients.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
Export Specialist
IBL GmbH
09.2016 - 01.2018
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Coordinated with shipping and transport companies on behalf of clients.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
Export Assistant
HTH Hamburger Teehandel GmbH Im- & Export
07.2014 - 08.2016
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
Assistant Director
Club Aleman de Puebla Mexico
08.2013 - 06.2014
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Freight Forward Management Assistant
MGS Sevilla Spain
02.2013 - 07.2013
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Arranged delivery or storage of goods at destinations.
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
Administrative Assistant
Volkshochschule Stade e.V.
07.2008 - 01.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Export Specialist
raumplus International GmbH
08.2007 - 06.2008
- Completed AES filings exports requirements, prepared letters of credit and put together export declarations.
- Verified shipments against documents to maintain accuracy.
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Followed requirements and regulations for dangerous goods handling.
Export Specialist
Edzard GmbH & Co KG
08.2005 - 07.2007
- Processed live animal and perishable shipments in compliance with regulatory guidelines.
- Coordinated with shipping and transport companies on behalf of clients.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
Inside Sales Representative
Chambrair GmbH
09.1992 - 05.2006
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Inside Sales Representative
Carstens GmbH
01.2003 - 02.2005
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Quoted prices, credit terms and other bid specifications.
Accounting Specialist
Apple / Cherry Orchard, Mr. Theis J. Pape
09.1997 - 12.2002
- Maintained and processed invoices, deposits, and money logs.
- Matched purchase orders with invoices and recorded necessary information.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on accounting principles and company procedures.
Inside Sales Representative
Elbe Obst r.V.
05.1996 - 08.1997
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
Professional School For Trade
Vienna Austria07.1991
Skills
- CargoWise
- Order Processing
- AS 400 / SAP / CRM / Microsoft
- Order Fulfillment
- Documentation
- Sales Expertise
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Import and Export Operations
- Transportation Methods
- Shipment Scheduling
- Cost Savings
- International Shipments
Languages
German
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Import Specialist
NGL Navigator Global Logistics
10.2024 - 06.2025
Inside Sales Representative
Hegwein GmbH
10.2022 - 09.2024
Export Specialist
Kaiser + Kraft GmbH
02.2018 - 09.2022
Export Specialist
IBL GmbH
09.2016 - 01.2018
Export Assistant
HTH Hamburger Teehandel GmbH Im- & Export
07.2014 - 08.2016
Assistant Director
Club Aleman de Puebla Mexico
08.2013 - 06.2014
Freight Forward Management Assistant
MGS Sevilla Spain
02.2013 - 07.2013
Administrative Assistant
Volkshochschule Stade e.V.
07.2008 - 01.2013
Export Specialist
raumplus International GmbH
08.2007 - 06.2008
Export Specialist
Edzard GmbH & Co KG
08.2005 - 07.2007
Inside Sales Representative
Carstens GmbH
01.2003 - 02.2005
Accounting Specialist
Apple / Cherry Orchard, Mr. Theis J. Pape
09.1997 - 12.2002
Inside Sales Representative
Elbe Obst r.V.
05.1996 - 08.1997
Inside Sales Representative
Chambrair GmbH
09.1992 - 05.2006
High School Diploma -
Professional School For Trade
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