Gunay Mukhtarova
Passau, Bavaria
Summary
Motivated project manager with expertise in communication and customer experience. Passionate about making a positive impact and committed to contributing to organizational success.
Overview
5
5
years of professional experience
Work History
Employee Experience Intern
Allianz Technology SE
Munich
11.2022 - Current
- Co-leading and supporting Engagement-focused community events and projects for a global audience of 14k, such as town hall meetings, volunteer initiatives, and employee recognition programs
- Conducting research on employee engagement topics, analyzing findings, and presenting reports on engagement efforts while brainstorming innovative ideas to enhance engagement efforts
- Collaborating closely with Employer Branding and Global Communications teams to create engaging and impactful communications and campaigns on DE&I and Employee Engagement across all channels, resulting a high impact on social media engagement and increase in employee participation in engagement initiatives.
Project Management Support Intern
Trivago N.V
Düsseldorf
02.2022 - 07.2022
- Coordinated project management activities across cross-functional teams, tracked timelines, identified and mitigated risks, documented internal and external project details on the company intranet page for easy access and reference by team members and stakeholders.
- Provided comprehensive administrative support to the Global Business Operations team, including managing mailing lists, preparing newsletters, and overseeing software capitalization projects
- Co-led internal projects and events of a business unit consisting of 250 employees, communicated project status to stakeholders, collected and collated data to track efficiency and performance, resulting in improved outcomes and increased team morale.
Local Project (EPIC) Intern
Germany Society for International Cooperation
Baku
12.2019 - 06.2020
- Successfully demonstrated strong project management skills in overseeing the day-to-day operations of the "Economic and Social Development of IDPs in the South Caucasus region" (EPIC) project, resulting in high levels of productivity and significant progress towards project goals.
- Facilitated clear communication and coordination between project teams by collaborating closely with a Monitoring and Evaluation expert, ensuring efficient project completion and delivering successful outcomes.
- Utilized a hands-on approach to project management by actively participating in field trips to the project area, evaluating work productivity and efficiency to ensure compliance with relevant project indicators, and ultimately driving successful project completion.
Customer Service Volunteer
AIESEC Baku
Baku
01.2019 - 07.2019
- Managed a team of 25 exchange participants (EP), providing oversight for their adaptation and self-development training, and ensuring successful preparation for outgoing Global Volunteers (oGV).
- Maintained accurate records of customer interactions or transactions, thoroughly recording details of inquiries, and updating databases with new and modified customer data, resulting in streamlined data management and enhanced customer satisfaction.
Corporate Social Responsibility (CSR) Intern
AzerGold CJSC Baku
Baku
11.2018 - 05.2019
- Demonstrated exceptional skill in managing complex logistics and providing organizational support for high-profile projects, including the award-winning "Climate Change Resilience" CSR project in 2019, resulting in the successful completion of the project on time and within budget.
- Delivered excellence in customer service and stakeholder management, collaborating closely with the Public Relations Department to promptly address inquiries and concerns and foster positive stakeholder relationships.
- Promoted high customer satisfaction by consistently providing friendly and efficient service to all project beneficiaries, resulting in enhanced customer loyalty and positive word-of-mouth.
Public Relations Volunteer
Milli Majlis of the Azerbaijan Republic Baku
Baku
01.2018 - 03.2018
- Proactively attended various workshops related to soft power and social media, gaining valuable insights into their role in public affairs, and effectively leveraged this knowledge to craft impactful press releases and other media communications to promote clients.
- Acquired practical knowledge of the tasks and responsibilities involved in the Public Affairs department, demonstrating a solid foundation for professional growth and development and contributing to the achievement of organizational goals.
Education
Master of Arts - Development Studies
University of Passau
Passau09.2023
Bachelor of Arts - Public Administration
ADA University
Baku05.2019
Bachelor of Arts - Asia Pacific Studies
Ritsumeikan Asia Pacific University
Beppu08.2018
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Photo and Video Editing
- Planning & Organizing & Execution
- Cross-Functional Collaboration
- Social Media Management
- Report Preparation and Analysis
- Data Collection and Analysis
- Agile Methodologies
- Customer Relationship Management
- Verbal and Written Communication
- Public Speaking
- Continuous Improvement
- Performance Monitoring
- Organizational Skills
- Languages: Azerbaijani (Native), English (Proficient), Turkish (Proficient), Russian (Intermediate), German (Intermediate)
Timeline
Employee Experience Intern
Allianz Technology SE
11.2022 - Current
Project Management Support Intern
Trivago N.V
02.2022 - 07.2022
Local Project (EPIC) Intern
Germany Society for International Cooperation
12.2019 - 06.2020
Customer Service Volunteer
AIESEC Baku
01.2019 - 07.2019
Corporate Social Responsibility (CSR) Intern
AzerGold CJSC Baku
11.2018 - 05.2019
Public Relations Volunteer
Milli Majlis of the Azerbaijan Republic Baku
01.2018 - 03.2018
Master of Arts - Development Studies
University of Passau
Bachelor of Arts - Public Administration
ADA University
Bachelor of Arts - Asia Pacific Studies
Ritsumeikan Asia Pacific University
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