Gunmeet Kour
Student
Potsdam
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Barista
Starbucks
Berlin
05.2022 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Complied with standards for merchandising, stocking and storing product.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils and seating areas daily.
- Prioritized drink requests while managing interruptions.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Prepared eye-catching, creative latte art to please customers.
- Promoted additional items with beverages, increasing store sales.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
BA Hons - Human Resource Management
Arden University
Berlin 05.2022 - Current
Skills
Beverage preparation
Exceptional customer service
Point of sale operation
Soft selling
Food preparation and safety
Hospitality service expertise
Friendly and outgoing
Cash Handling
Adaptive and creative
Retail management
Opening and closing duties
Excellent memory
Performance improvement
Menu memorization
Timeline
Barista
Starbucks
05.2022 - Current
BA Hons - Human Resource Management
Arden University
05.2022 - Current