Gunther Glaeser
Automotive Service Advisor
Sprendlingen
Summary
Confident and highly organized individual with more than 13 years working as Service Advisor in Volkswagen,Audi sector. Experienced in Cross,VAUDIS,Care,SAP, with good multi-tasking abilities. Works well with members of public to deliver high levels of satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Auto Service Advisor
Autohaus Scherer ( VOLKSWAGEN,AUDi,SEAT,SKODA )
Bingen
02.2021 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Explained estimates and determined repair timelines to manage customer expectations
- Supervised and mentored 8 team members and oversaw daily service operations
Auto Service Advisor
Autohaus Tarnow-Stegbauer ( VOLKSWAGEN/AUDI )
Frankfurt /Main
04.2019 - 02.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Auto Service Advisor
Autohaus Scherer ( VOLKSWAGEN,AUDI,SKODA )
Bingen
02.2017 - 04.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Automotive Service Advisor
Volkswagen Automobile Frankfurt
Frankfurt / Main
08.2015 - 02.2017
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Automotive Service Advisor
Autohaus Nixdorf, Volkswagen And AUDI
Hemer
04.2013 - 08.2015
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
Master Professional of Management - Master
Sommerhoff GMBH / IHK Frankfurt
Frankfurt/Main,Germany 10.2021 - Current
Automotive Engineering Master - Automotive Engineering
Handwerkskammer Mainz
Mainz,Germany 02.2006 - 02.2007
Apprenticeship - Automotive Mechanics
Berufsschule Ingelheim
Ingelheim,Germany 08.1988 - 08.1991
Skills
Inter-department collaboration
Certification
Certified Automobile Service Advisor
Timeline
Master Professional of Management - Master
Sommerhoff GMBH / IHK Frankfurt
10.2021 - Current
Auto Service Advisor
Autohaus Scherer ( VOLKSWAGEN,AUDi,SEAT,SKODA )
02.2021 - Current
Auto Service Advisor
Autohaus Tarnow-Stegbauer ( VOLKSWAGEN/AUDI )
04.2019 - 02.2021
Auto Service Advisor
Autohaus Scherer ( VOLKSWAGEN,AUDI,SKODA )
02.2017 - 04.2019
Automotive Service Advisor
Volkswagen Automobile Frankfurt
08.2015 - 02.2017
Certified Automobile Service Advisor
01-2015
Automotive Service Advisor
Autohaus Nixdorf, Volkswagen And AUDI
04.2013 - 08.2015
Certified Automobile Technical Master
02-2008
Automotive Engineering Master - Automotive Engineering
Handwerkskammer Mainz
02.2006 - 02.2007
Apprenticeship - Automotive Mechanics
Berufsschule Ingelheim
08.1988 - 08.1991
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