Gunther Glaeser
Automotive Service Advisor
Sprendlingen
Summary
Confident and highly organized individual with more than 13 years working as Service Advisor in Volkswagen,Audi sector. Experienced in Cross,VAUDIS,Care,SAP, with good multi-tasking abilities. Works well with members of public to deliver high levels of satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Auto Service Advisor
Autohaus Scherer ( VOLKSWAGEN,AUDi,SEAT,SKODA )
Bingen
02.2021 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Explained estimates and determined repair timelines to manage customer expectations
- Supervised and mentored 8 team members and oversaw daily service operations
Auto Service Advisor
Autohaus Tarnow-Stegbauer ( VOLKSWAGEN/AUDI )
Frankfurt /Main
04.2019 - 02.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Auto Service Advisor
Autohaus Scherer ( VOLKSWAGEN,AUDI,SKODA )
Bingen
02.2017 - 04.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Automotive Service Advisor
Volkswagen Automobile Frankfurt
Frankfurt / Main
08.2015 - 02.2017
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Automotive Service Advisor
Autohaus Nixdorf, Volkswagen And AUDI
Hemer
04.2013 - 08.2015
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
Master Professional of Management - Master
Sommerhoff GMBH / IHK Frankfurt
Frankfurt/Main,Germany 10.2021 - Current
Automotive Engineering Master - Automotive Engineering
Handwerkskammer Mainz
Mainz,Germany 02.2006 - 02.2007
Apprenticeship - Automotive Mechanics
Berufsschule Ingelheim
Ingelheim,Germany 08.1988 - 08.1991
Skills
Inter-department collaboration
Customer Relations
Team Building
Complaint resolution
Report preparation
Service Expertise
Service Support
Schedule Management
Strategic service knowledge
Creative problem solving
Money handling abilities
Key stakeholder relationship building
Technical Support
Certification
Certified Automobile Service Advisor
Timeline
Master Professional of Management - Master
Sommerhoff GMBH / IHK Frankfurt
10.2021 - Current
Auto Service Advisor
Autohaus Scherer ( VOLKSWAGEN,AUDi,SEAT,SKODA )
02.2021 - Current
Auto Service Advisor
Autohaus Tarnow-Stegbauer ( VOLKSWAGEN/AUDI )
04.2019 - 02.2021
Auto Service Advisor
Autohaus Scherer ( VOLKSWAGEN,AUDI,SKODA )
02.2017 - 04.2019
Automotive Service Advisor
Volkswagen Automobile Frankfurt
08.2015 - 02.2017
Certified Automobile Service Advisor
01-2015
Automotive Service Advisor
Autohaus Nixdorf, Volkswagen And AUDI
04.2013 - 08.2015
Certified Automobile Technical Master
02-2008
Automotive Engineering Master - Automotive Engineering
Handwerkskammer Mainz
02.2006 - 02.2007
Apprenticeship - Automotive Mechanics
Berufsschule Ingelheim
08.1988 - 08.1991