Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Director Business Requirements & Product Management
Sky Deutschland Fernsehen
06.2021 - Current
Acting as Solution Manager for Sales & Service programme overall with main focus area on refinement of backlog for next development period in time and high quality
Evaluating new business demand from all Sky DE business units together with SVP/VP business owners incl sizing of the demand together with the architect team. Supporting the quarterly rolling portfolio roadmap process, consulting on priority, feasibility
Leading a line team of 12 Product Owners and Product Managers incl. establishing departmental performance goals and provided feedback for underperforming areas
Developed cross solution programm high-performing team set up by providing mentorship, guidance, and opportunities for professional growth
Director Customer Engagement Processes
Sky Deutschland Fernsehen GmbH
10.2018 - 01.2021
Responsible for process management in After Sales Customer Life-Cycle, maintaining operational processes & refinement new demand and UAT testing in CRM system Siebel
From Jan 2020: additional responsibilities: customer data handling, permissions, GDPR+, data privacy
Leading a team of up to 10 Junior to Senior process managers.
Head of (Management) Field Service Operations
Sky Deutschland Fernsehen GmbH
07.2016 - 09.2018
Leading a team of six, team overall responsible for several Unit-KPIs e.g. Load & Quality of 26 internal technicians, balancing 40k orders p.a In DE/AT
Operations & improvement of relevant IT-processes
Marketing & Communication, Training & Quality Management
Head of (Expert) Consumer Hardware Reliability
Sky Deutschland Fernsehen GmbH
09.2013 - 07.2015
Leading a cross-functional project team with target to optimize the hardware return no fault found rate
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform
<ul><li>I lead the global data protection office for the Company and set the strategy around the appropriate use of personal data. Building a strong privacy posture in both the first and second lines of defense to ensure that privacy risks are mitigated and supporting business in remaining compliant.</li><li>Facilitate compliance with a complex and evolving privacy regulatory requirements arising from the collection, use, sharing, storage, and international data transfer and securing ISO27701 and TRUSTe Privacy Certification for the Company.</li><li>Monitor Data Processing Addendum obligations, spearhead responses and negotiations of complex contracts on data protection and privacy related clauses.</li><li>Revitalized the Privacy Policies, Procedures and Privacy Notice, streamlining and simplifying the language to accurately reflect the business requirements for data processing and Company’s Practices.</li><li>Meet compliance obligations and mitigate exposures arising from the use of new technologies (including cloud-based technologies, predictive analytics, social marketing, and Generative AI) and effectively manage vendor risk.</li><li>Leading Company’s global privacy program and ensure that privacy is embedded into the business' personal data collection, storage, use and sharing practices through integration at the ideation stage. Effectively balance risk management and the interests of the business while building programs, policies, procedures, and governance.</li><li>Working closely with key stakeholders like Chief Risk Officer, the General Counsel’s Office, Chief Information Security Office, the Global Marketing and Communication Team, Global Procurement Team, and other leaders to operate the privacy program and enable the business while mitigating risk.</li><li>Implemented robust privacy controls and monitor compliances that includes conducting Data Protection Impact Assessments, Privacy review for internal systems, processes, portals, and performing Transfer Impact Assessments.</li></ul> at Virtusa<ul><li>I lead the global data protection office for the Company and set the strategy around the appropriate use of personal data. Building a strong privacy posture in both the first and second lines of defense to ensure that privacy risks are mitigated and supporting business in remaining compliant.</li><li>Facilitate compliance with a complex and evolving privacy regulatory requirements arising from the collection, use, sharing, storage, and international data transfer and securing ISO27701 and TRUSTe Privacy Certification for the Company.</li><li>Monitor Data Processing Addendum obligations, spearhead responses and negotiations of complex contracts on data protection and privacy related clauses.</li><li>Revitalized the Privacy Policies, Procedures and Privacy Notice, streamlining and simplifying the language to accurately reflect the business requirements for data processing and Company’s Practices.</li><li>Meet compliance obligations and mitigate exposures arising from the use of new technologies (including cloud-based technologies, predictive analytics, social marketing, and Generative AI) and effectively manage vendor risk.</li><li>Leading Company’s global privacy program and ensure that privacy is embedded into the business' personal data collection, storage, use and sharing practices through integration at the ideation stage. Effectively balance risk management and the interests of the business while building programs, policies, procedures, and governance.</li><li>Working closely with key stakeholders like Chief Risk Officer, the General Counsel’s Office, Chief Information Security Office, the Global Marketing and Communication Team, Global Procurement Team, and other leaders to operate the privacy program and enable the business while mitigating risk.</li><li>Implemented robust privacy controls and monitor compliances that includes conducting Data Protection Impact Assessments, Privacy review for internal systems, processes, portals, and performing Transfer Impact Assessments.</li></ul> at Virtusa