Haileluel Yitbarek
Lublin
Summary
Forward-thinking Operations Specialist bringing +2 years of expertise in sales and IT sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in computer software.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Sales Representative
Concentrix CVG
07.2022 - Current
- Sales Achievement: Exceeded sales targets by 110% through proactive prospecting and relationship building
- Client Relationship Management: Cultivated and maintained strong relationships with clients, ensuring customer satisfaction and repeat business.
- Market Analysis: Conducted market research to identify new business opportunities and stay informed about industry trend.
Online Marketing Specialist
Gebeya
01.2022 - 05.2022
- Collected and analyzed data to enhance strategies
- Managed paid search campaigns using our platforms
- Helped clients develop website portals and social media pages to promote businesses
- Optimized website content and images to improve search engine rankings
Technology Support Specialist
Digital Invea
03.2021 - 11.2021
- Installed, configured, and updated software applications for users
- Collaborated with the IT team to test and implement software patches and updates.
- Diagnosed and resolved technical problems related to Invea's systems and software
- Maintained accurate records of technical issues, solutions, and troubleshooting steps
- Ensured a high level of customer satisfaction through effective communication and problem resolution
Customer Success Representative
PRIME Software
01.2021 - 05.2021
- Retention of customers through policy renewal and sales of new policies and investment
- Provide quality. Personalized customer experience
- Identifying opportunities to cross sell and upsell
- Reviewed and coordinated implementation of marketing strategies
- Evaluated profitability margins and buyer trends, making necessary adjustments to floor plan and inventory to accommodate fluctuations in business activities
- Collecting and analyzing market information.
IT Intern
GCSE
08.2020 - 12.2020
- Operating Systems, Windows (XP, 7, 10),
- Networking, LAN/WAN setup and troubleshooting, LAN/WAN setup and troubleshooting
- Hardware, Desktops, laptops, servers, Desktops, laptops, servers
- Software Applications, Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Creative Suite and Antivirus and security software
- Troubleshooting, Diagnosing and resolving hardware and software issues, Network troubleshooting and optimization
Travel Consultant
Dream Air Ticket Office Imperial
10.2019 - 01.2020
- Worked closely with clients to understand unique needs and meet specific travel desires
- Handled sensitive information with professionalism and discretion
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
- Collected, handled and documented payments for travel services and associated fees.
Education
Leadership and Team Building - undefined
Alpha Treding share company
International Baccalaureate -diploma (IB) -
HGIS International School
Bachelor on International Business Management -
WSPA
Skills
Accomplishments
Achieving my target by 110% above the sells target and be the best specialist.
Certification
Best Seller
Timeline
Best Specialist
01-2023
Sales Representative
Concentrix CVG
07.2022 - Current
Best Seller
05-2022
Alpha
02-2022
Online Marketing Specialist
Gebeya
01.2022 - 05.2022
Technology Support Specialist
Digital Invea
03.2021 - 11.2021
Customer Success Representative
PRIME Software
01.2021 - 05.2021
IT Intern
GCSE
08.2020 - 12.2020
Travel Consultant
Dream Air Ticket Office Imperial
10.2019 - 01.2020
Leadership and Team Building - undefined
Alpha Treding share company
International Baccalaureate -diploma (IB) -
HGIS International School
Bachelor on International Business Management -
WSPA