Haluk Aktas
Field Support Specialist
Berlin
Summary
Experienced with providing technical support in diverse environments. Utilizes strong problem-solving skills to address hardware and software issues effectively. Knowledge of system maintenance and customer service ensures smooth and efficient operations.
Overview
30
30
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Field Support Specialist
Accuray Medical Systems
05.2022 - Current
- Radiotherapy Systems Technical Support
- Software and hardware technical maintenance of the systems
- Remote and onsite troubleshooting, testing and handling repairs
- Service Documentation and Knowledgebase Articles Editorial Tasks
- Site surveys and inspections
- Installation and commissioning of the systems in EIMEA region.
- Managing all administrative tasks for the installations
Application Engineer
Pleora Technologies Inc.
09.2020 - 10.2021
- Managing and organizing all pre/post-sales activities in EMEA
- Being the point of contact for the customers embedded solutions.
System Ingenieur
Fiagon GMBH
08.2019 - 08.2020
- Preparation of Technical Service and Training Documents
- Establishing Field Service Operations Workflows
- Communicating with Service Hubs.
Global System Support Specialist
Philips Regional Multivendor Service Distributor
05.2009 - 12.2018
- Project Coordinator
- Global Technical Support
System Field Support Specialist | South Eastern Europe Team Leader
Philips Healthcare
12.1995 - 05.2009
- Healthcare Imaging Systems Technical Support
- Team Lead of South-Eastern Europe Hub
- Website www.philips.com
Education
Certificate of Technical Studies - Radiotherapy Professional
Accuray Heathcare Training Center
Madison, US 04.2001 -
System Specialist -
Professor Holst Center, Philips Healthcare Training Facility
Eindhoven, Netherlands05-2018
B.Sc. Electric and Electronics Engineer -
Middle East Technical University
Ankara, Turkey07-1995
Skills
Leading and taking initiative for unforeseen circumstances
Certification
Certified Cybersecurity Professional.
DRIVING LICENCE
Driving Licence: B
Timeline
Field Support Specialist
Accuray Medical Systems
05.2022 - Current
Application Engineer
Pleora Technologies Inc.
09.2020 - 10.2021
System Ingenieur
Fiagon GMBH
08.2019 - 08.2020
Global System Support Specialist
Philips Regional Multivendor Service Distributor
05.2009 - 12.2018
Certificate of Technical Studies - Radiotherapy Professional
Accuray Heathcare Training Center
04.2001 -
System Field Support Specialist | South Eastern Europe Team Leader
Philips Healthcare
12.1995 - 05.2009
System Specialist -
Professor Holst Center, Philips Healthcare Training Facility
B.Sc. Electric and Electronics Engineer -
Middle East Technical University