Hamed Rezamand
IT Support Technician
Munich,BY
Summary
Seasoned IT professional with a robust background in technical support and system upgrades, notably at Sepanta System. Excelled in enhancing IT infrastructure and customer satisfaction, leveraging skills in network configuration and problem-solving. Demonstrated teamwork and collaboration, achieving significant improvements in technology deployment and security protocols.
Overview
14
14
years of professional experience
Work History
IT Field Support Technician
Sepanta System
01.2016 - 10.2023
- Collaborated with team members to develop and implement IT infrastructure upgrades, ensuring optimal functionality.
- Conducted regular system backups to protect sensitive data from loss or corruption.
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
Camera Technician
Representation Avtech Security Camera
01.2013 - 12.2015
- Collaborated closely with directors, ensuring alignment in vision and execution of shots.
- Improved camera performance by conducting regular maintenance and troubleshooting tasks.
- Streamlined workflow by managing cables, power sources, and other equipment during shoots.
- Maintained up-to-date knowledge of industry trends and advancements in camera technology.
- Implementation of network setup and management
Internet Technical Support Representative
Telecommunication Company of Iran
01.2010 - 12.2012
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Boosted first-contact resolution rates through skillful assessment of client needs and identification of appropriate solutions.
- Increased customer satisfaction by providing timely and accurate technical support for internet-related issues.
- Assisted in new product rollouts by testing functionality, identifying potential issues, and providing feedback for improvement before release to customers.
Education
Bachelor of Science - Information Technology
Azad University Central Tehran Branch
Tehran 04.2001 -
Skills
Remote Support
Hardware Installation
Network configuration
Software Deployment
Security Protocols
System Administration
Mobile Device Management
Operating Systems Expertise
Teamwork and Collaboration
Microsoft Office
Problem-solving abilities
Multitasking
Machine Assembly
Troubleshooting Techniques
Operating System Configuration
Problem Diagnostics
Maintenance and Repair Recordkeeping
Computer Networking
Remote Troubleshooting
Hardware and Software Configuration
Languages
German
Beginner (A1)
English
Intermediate (B1)
Timeline
IT Field Support Technician
Sepanta System
01.2016 - 10.2023
Camera Technician
Representation Avtech Security Camera
01.2013 - 12.2015
Internet Technical Support Representative
Telecommunication Company of Iran
01.2010 - 12.2012
Bachelor of Science - Information Technology
Azad University Central Tehran Branch
04.2001 -
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