Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Sales Advisor
Tesla
01.2025 - Current
Representation
Customer Service
Support
Sales Experience
Success-Oriented
Team Spirit
OPERATION TEAM LEAD
PERFORM SERVICES GMBH & CO. KG
12.2023 - 12.2024
Planning and optimization of human resources
Assignment of tasks
Customer contact (branch management)
Process and conflict management
SALES EXECUTIVE
MOHAMMAD HUSSAIN MOHAMMAD L.L.C
11.2017 - 05.2019
Coordinating large scale travel between businesses
Ensuring business is well represented and contacted first
Helping passengers with trips involving multiple airlines
Creating of packages and deals to businesses
Creating frequent reviews and reports with sales and financial data
Ensure the availability of stock for sales and demonstrations
PROFESSIONAL TRAINER
EXCELLENCE TRAINING CENTRE JLT
03.2017 - 06.2017
Preparing of Learning Material for Students, Teachers and Trainees.
Preparing regular training performance reports.
Giving Training to new Students.
Organizing meetings, documentation and storage of data
Presenting reports to management
Customizing training content to meet the needs of specific audiences.
PROJECT COORDINATOR
KABUL BLUEBIRD LOGISTICS & SERVICES COMPANY
01.2016 - 02.2017
Maintaining precise and up-to-date records of data
Collaborating in budget preparation
Managing group bookings
Ensuring a high level of customer satisfaction throughout the entire travel experience.
Preparing and upholding comprehensive project documentation, including itineraries, contracts, and post-trip reports.
VOLUNTEER
AUDIOPEDIA FOUNDATION
06.2015 - Current
Empowering women through accessible knowledge
VOLUNTEER
CARITAS VERBAND SAARBRÜCKEN
04.2022 - 12.2024
Organization team of the integration project "Wir sind da!" in Kleinblittersdorf: Organize a cultural initiative, Help at events
Saarbrücken Migration Service: Interpreter service for clients from Afghanistan
Education
Master - Business Administration
Saarland University
Saarbrücken, Germany
12-2024
Certificate - Telc Deutsch C1 Hochschule, Deutsch
DIWAN
Marburg, Germany
02.2021
Certificate - Team Building workshop
Young Leaf
Kabul, Afghanistan
11.2016
Bachelor - Educational Psychology
Kabul University
Kabul, Afghanistan
12.2015
Bachelor - Business Administration (International trade)
Dunya University
Kabul, Afghanistan
12.2013
Certificate - Training on Family law, Inheritance law and Property law
Norwegian Refugee Council
Kabul, Afghanistan
10.2013
Skills
MS-Office
Customer Service
Python for Non-programmers
Ability to work in a team
Tableau
IBM SPSS Modeler
Communication Skills
Ability to Multitask
Planning
Problem solving
Administrative Duties
Languages
Dari
Pashto
German
English
Hindi
Personal Information
Driving License: Class B
Hobbies and Interests
Reading
Swimming
Timeline
Sales Advisor
Tesla
01.2025 - Current
OPERATION TEAM LEAD
PERFORM SERVICES GMBH & CO. KG
12.2023 - 12.2024
VOLUNTEER
CARITAS VERBAND SAARBRÜCKEN
04.2022 - 12.2024
SALES EXECUTIVE
MOHAMMAD HUSSAIN MOHAMMAD L.L.C
11.2017 - 05.2019
PROFESSIONAL TRAINER
EXCELLENCE TRAINING CENTRE JLT
03.2017 - 06.2017
PROJECT COORDINATOR
KABUL BLUEBIRD LOGISTICS & SERVICES COMPANY
01.2016 - 02.2017
VOLUNTEER
AUDIOPEDIA FOUNDATION
06.2015 - Current
Master - Business Administration
Saarland University
Certificate - Telc Deutsch C1 Hochschule, Deutsch
DIWAN
Certificate - Team Building workshop
Young Leaf
Bachelor - Educational Psychology
Kabul University
Bachelor - Business Administration (International trade)
Dunya University
Certificate - Training on Family law, Inheritance law and Property law