Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Hamza Hamdi

Erlangen

Summary

Service professional with strong background in troubleshooting, repair, and maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support.

Overview

7
7
years of professional experience

Work History

Service Engineer

Evosys Laser Services
03.2024 - Current
  • Developed training materials to educate clients on system operation and maintenance.
  • Installed and configured systems for improved functionality and user experience.
  • Provided on-site support to diagnose and rectify equipment malfunctions, minimizing downtime.
  • Conducted regular inspections to identify potential issues and implement preventive measures.
  • Installed, configured and tested equipment on specialized platforms.
  • Tested and checked performance of hardware and software programs.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
  • Analyzed and evaluated performance and optimized efficiency.

Process and Product Technician

Marquardt Tunisia
01.2023 - 03.2024
  • Collaborated with cross-functional teams to ensure seamless product development and launch.
  • Improved customer satisfaction ratings by providing timely and effective technical support for product-related inquiries.
  • Increased workplace safety by maintaining a clean and organized work environment, adhering to all safety protocols.
  • Actively participated in ongoing professional development opportunities; kept up-to-date with latest industry trends and technological advancements.
  • Define and optimize working methods and processes: VSM/SMED
  • Create a forecast production program
  • Ensure good integration of new projects
  • Change management and feasibility study
  • Coordinate with machine supplier
  • Ensure production processes run smoothly and efficiently
  • Design new tools using computer-based software

Continuous Improvement Specialist

Marquardt Tunisia
09.2020 - 03.2024
  • Enhanced operational efficiency by identifying and implementing process improvement strategies.
  • Facilitated cross-functional projects created to analyze and design sequence of operations and workflow to improve execution.
  • Collaborated with stakeholders to gather feedback on current processes, using insights gained to drive targeted improvements.
  • Interfaced with other departments to identify improvement opportunities to drive high quality and productive processes.
  • Conduct continuous improvement projects in machinery and processes
  • Identify opportunities for process improvement, waste removal and cost reduction
  • Plan, facilitate, and execute continuous improvement events using Lean Six Sigma tools
  • Teach, lead, and coach cross-functional teams on Lean Six Sigma tools and methodology
  • Communicate ideas and opinions to other members of management.
  • Establish norms and standards of company performance.
  • Monitor staff performance and organizational processes
  • Collaborate with other stakeholders to enhance productivity and staff satisfaction.

Mechatronics Maintenance Technician

Marquardt Tunisia
05.2018 - 01.2023
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Plan and managing preventive maintenance of production machines
  • Diagnosis and analysis of the causes of machine failures
  • Diagnosis of PLC errors (Beckhoff - Siemens)
  • Modify and create robot programs (UR)
  • Perform corrective maintenance and repair measures
  • Expert in potting technologies

Education

Mechatronics Engineer -

IHK Fosa
Nuremberg, Germany
01-2025

Technical Diploma in Mechatronic Maintenance -

CSFSOP Sousse
Tunisia
04-2018

Skills

  • Customer Technical Assistance

  • Technical Field Support

  • Equipment Setup

  • Technical Advisory Services

  • Emergency response

  • Software installation

  • Equipment monitoring

  • Technical and diagnostic support

  • Acceptance testing

  • Written and verbal communication

  • Staff training

  • System Troubleshooting

Accomplishments

  • Lean 6 Sigma Black Belt
  • Lean 6 Sigma Green Belt
  • Leibinger Advanced technical training
  • TRUMPF Laser systems : Basic training
  • FOBA laser Systems : Basic training

Languages

English
Advanced (C1)
French
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
German
Intermediate (B1)

Timeline

Service Engineer

Evosys Laser Services
03.2024 - Current

Process and Product Technician

Marquardt Tunisia
01.2023 - 03.2024

Continuous Improvement Specialist

Marquardt Tunisia
09.2020 - 03.2024

Mechatronics Maintenance Technician

Marquardt Tunisia
05.2018 - 01.2023

Mechatronics Engineer -

IHK Fosa

Technical Diploma in Mechatronic Maintenance -

CSFSOP Sousse

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Hamza Hamdi