HARLORD KWAKU BAFFOE
Bremen
Summary
Well-qualified Sales personnel familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. I have also worked over the years collecting sales data and analyzing it for decision making. I am a team player and have worked as a leader of my team over the years. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Sales Assistant
Primark
Bremen, Germany
05.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and as well as merchandising.
REINIGERIN
Winkles Service GmbH
Berlin, Germany
11.2023 - 01.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
REINIGERIN
Clean Excellence GmbH
Berlin, Germany
11.2023 - 01.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
Sales Operations Coordinator
Piccadilly Biscuits Limited
Accra, Ghana
01.2021 - 09.2023
- Organized monthly sales meetings, fostering an environment of open communication among team members.
- Developed comprehensive sales reports to guide decision-making and drive revenue growth.
- Managed inventory levels effectively, minimizing stockouts and reducing excess inventory costs.
- Boosted sales efficiency by streamlining processes and implementing new sales operations strategies.
- Monitored competitor activities closely, adapting strategies as needed to stay ahead in a competitive landscape.
- Strengthened relationships with key clients by providing exceptional support during the entire sales cycle.
- Provided ongoing training resources for sales team members, promoting professional development and skill enhancement.
- Enhanced communication between sales teams and other departments for better collaboration and improved results.
- Improved customer satisfaction rates by addressing concerns promptly and professionally.
- Identified areas for improvement within the sales process, driving continuous optimization initiatives.
Mobile Registration Workstation Operators
National Identification Authority (NIA)
Accra, Ghana
04.2019 - 09.2020
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Fed raw materials into machines.
HR Admin/Time keeper
De-United Foods Industries Limited
Accra, Ghana
01.2019 - 04.2019
- Developed an effective communication system between employees and supervisors for prompt resolution of any scheduling conflicts or discrepancies.
- Trained staff on proper usage of timekeeping tools, promoting consistency across departments and teams.
- Implemented regular reviews of timekeeping processes to identify opportunities for further optimization and increased accuracy in reporting employee work hours.
- Improved time tracking accuracy by implementing a digital system for recording employee hours.
INTERNS / CONTRACT
Ghana Education Service
Accra, Ghana
09.2015 - 06.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
VENDOR
GOLDEN TRICXX ECG LTD
Accra, Ghana
01.2010 - 01.2011
- Processed transactions by calculating purchase totals and collecting payments.
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Education
MASTERS IN BUSINESS ADMINISTRATION (MBA) - International Marketing
IU International University of Applied Sciences
Berlin, Germany CPR, AED, FIRST AID CERTIFICATION -
SAVE A LIFE BY NHCPS
03.2024
DIPLOMA IN SALES AND DISTRIBUTION MANAGEMENT -
ALISON
06.2023
EXCEL FOR DATA ANALYSIS AND VISUALIZATION -
MICROSOFT
11.2015
BSC. PUBLIC HEALTH - Health Informatics
Catholic University College of Ghana
Sunyani, Ghana01.2015
WASSCE - General Science
Sunyani Senior High School
Sunyani, Ghana01.2009
Skills
- Microsoft Windows
- Communications
- Management
- Data Collection
- Microsoft Excel
- Sales
- SPSS (Statistical Software)
- Leadership
- Planning
- Database Management Systems
- Microsoft Office
- Data Analysis
- Computer Hardware
- Typing
- Data Processing
- Statistics
- Computer Literacy
- Database Design
- Microsoft Dynamics NAV
- Sales Operations
- CPR, AED, First Aid
Languages
English
Personal Information
- Title: Student
- Date of Birth: 10/31/90
- Nationality: Ghanaian
- Driving License: Ghanaian Driving License C
References
- Ms. Millicent Kaba, Piccadilly Biscuits Limited, +23324481239, millicent@piccadillybiscuits.com
- Mr. Alfred Agbeve, Ghana Education Service, +233244547950, agbevea20@yahoo.com
Hobbies and Interests
- Blogging
- Listening to music
- Driving
Timeline
Sales Assistant
Primark
05.2024 - Current
REINIGERIN
Winkles Service GmbH
11.2023 - 01.2024
REINIGERIN
Clean Excellence GmbH
11.2023 - 01.2024
Sales Operations Coordinator
Piccadilly Biscuits Limited
01.2021 - 09.2023
Mobile Registration Workstation Operators
National Identification Authority (NIA)
04.2019 - 09.2020
HR Admin/Time keeper
De-United Foods Industries Limited
01.2019 - 04.2019
INTERNS / CONTRACT
Ghana Education Service
09.2015 - 06.2018
VENDOR
GOLDEN TRICXX ECG LTD
01.2010 - 01.2011
MASTERS IN BUSINESS ADMINISTRATION (MBA) - International Marketing
IU International University of Applied Sciences
CPR, AED, FIRST AID CERTIFICATION -
SAVE A LIFE BY NHCPS
DIPLOMA IN SALES AND DISTRIBUTION MANAGEMENT -
ALISON
EXCEL FOR DATA ANALYSIS AND VISUALIZATION -
MICROSOFT
BSC. PUBLIC HEALTH - Health Informatics
Catholic University College of Ghana
WASSCE - General Science
Sunyani Senior High School