Harry Miller

Entrusted with shaping communications and marketing material experienced by customers. Part of major transformational projects designed to modernise and and streamline company marketing and communications.

• Worked on several major transformation projects, spearheaded by transformational project management team. Including projects Gwen, Omega and Puffin. All of which were large transformational projects and marketing endeavours.
• Stakeholder management - engaging various teams company wide, to brief and enlist in delivering deliverables for final product. Be it I.T. infrastructure, Branding assets or technical or governance wording.
• Organisational skill - inured to working to hard and flexible deadlines in linear and iterative projects and BAU work.
• Ensuring adherence to compliance and governance standards for all deliverable assets.
• Research and analysis of existing assets and products for estimating purposes on project deliverables.
• Experience with Adobe Experience Manager (AEM) content management system - working as part of a move of company website to AEM, assisted in building of webpages and transfer of content.
• Copywriting, written and physical communications - skilled in copywriting and developing communications as well as relationship building and physical communications.

• Management of Broker Portfolios ranging from £5M to £7M Working unsupervised, self-initiative with strong decision-making skills. Increase footprint 10% year on year and intervene to help reduce claims ratio to improve profitability.
• Proactively and enthusiastically approaching and growing difficult, stagnant or struggling relationships & accounts
• Honed written and verbal communication skills to highest level.
• Stakeholder identification, engagement and management using stakeholder matrix. Proactive in generating new ideas for engaging with external parties through analysis, industry news and updates. Relationship building with a view to shaping stakeholders and client experience.
• Data analysis and market research. Utilising various data reporting software and analytical reports. Monthly, quarterly and annual planning, pipelining and forecasting to meet targets and company strategies.
• Campaign management
• Working with wider teams company-wide including Underwriting, IT, Agency and Claims
• Expectation, grumble and complaint management
• Maintained account and stakeholder records in bespoke CRM systems such as Salesforce.

• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product across multiple Insurer partners
• Training and mentoring new staff in underwriting, customer service and organisational skills
• Acclimated to continuous product and compliance training to remain updated and further develop proficiency of important industry information and regulatory compliance.
• Achieved industry recognised qualifications through Chartered Insurance Institute
• Utilisation underwriting, negotiation and sales to secure retention targets.
• Meticulous customer service and rapport building with clients to engender trust and further company reputation.
• Target driven, intensive work environment with continuous progress and performance reviews.