Dynamic program analyst with a proven track record in developing innovative strategies and customer-focused solutions that enhance the implementation of Department of the Army guidelines. Expertise in conducting thorough research and analysis of readiness policies and programs for United States Army Europe and Africa (USAREUR-AF), ensuring feasibility, applicability, and cost-effectiveness. Recognized for fostering collaborative teamwork and delivering impactful results in fast-paced environments, with strong skills in data analysis, problem-solving, and program evaluation. Committed to driving process improvements that align with organizational goals and enhance operational readiness.
Overview
21
21
years of professional experience
Work History
Program Analyst – Readiness Specialist (GS12)
Department of War, HQ, United States Army Europe-Africa (HQ, USAREUR-AF)
APO AE
02.2025 - Current
Establish controls over readiness reporting activities and direct command actions on all regular and special unit readiness reports. Analyze and verify automated reports submitted monthly by reporting units. Receive, process, analyze and transmit Headquarters, United States Army Europe-Africa (HQ, USAREUR-AF) assigned and attached forces Unit Status Report (CUSR) data. Ensure reports are submitted in accordance with appropriate regulations and guidance issued by Headquarters, Department of Army (HQDA) and Headquarters, United States Army Europe (HQ USAREUR). Establish controls by implementing guidance slides for users monthly, conducting NETUSR and OBJ-T training quarterly over readiness reporting activities and directed command actions on all regular and special unit readiness reports. Analyze and verify automated reports submitted monthly by reporting units by the 15th of each month. Compile and analyze CUSR data monthly to identify systematic problems and trends impacting readiness; make recommendations to decision makers for corrective action. Participate in meetings and represent HQ USAREUR at CUSR briefings and all associated presentations regarding readiness. Plan, organize and conduct Readiness IPRs and briefings to HQ, USAREUR-AF Commanding General (CG) and Unit Commanders monthly. Identify systematic problems and trends impacting readiness by analyzing input to Defense Readiness Reporting System-Army (DRRS-A) within a 90% accuracy and make the necessary recommendations to subordinate unit’s decision makers for corrective action. Ensure reports are submitted in accordance with appropriate regulations and guidance issued by Headquarters, Department of Army (HQDA) and Headquarters, United States Army Europe. Monitor the status, analyze input from organizations for correctness and accuracy, and provide analysis of results that emphasizes problem areas and trends. Monitor HQDA and USAREUR goals and objectives and ensure readiness policies and procedures focus on attaining desired goals and objectives through communication with subordinate’s unit. Analyze and verify automated reports submitted monthly by reporting units for correctness and completeness in DRRS-A Portal as the reports are built between the 1st and 15th of each month. Monitored and reviewed all training records, and schedules related to unit readiness in the Digital Training Management System (DTMS); monitored units mobilization plans as it impacts unit readiness.
Salary: $88,000, 40 hours/week
Supervisor: LTC Charles Robinson + 49-611-143-537-3563
Clearance: Department of Defense, Secret
Program Analyst – Readiness Specialist (GS11)
Department of Defense, 21st Theater Sustainment Command
APO AE
02.2023 - 02.2025
Establish controls over readiness reporting activities and direct command actions on all regular and special unit readiness reports. Analyze and verify automated reports submitted monthly by reporting units. Receive, process, analyze and transmit 21st Theater Sustainment Command (TSC) Unit Status Report (CUSR) data. Ensure reports are submitted in accordance with appropriate regulations and guidance issued by Headquarters, Department of Army (HQDA) and Headquarters, United States Army Europe (HQ USAREUR). Establish controls by implementing guidance slides for users monthly, conducting NETUSR and OBJ-T training quarterly over readiness reporting activities and directed command actions on all regular and special unit readiness reports. Analyze and verify automated reports submitted monthly by reporting units by the 15th of each month. Compile and analyze CUSR data monthly to identify systematic problems and trends impacting readiness; make recommendations to 21st TSC decision makers for corrective action. Participate in meetings and represent 21st TSC at HQ USAREUR CUSR briefings and all associated presentations regarding readiness. Plan, organize and conduct Readiness IPRs and briefings to 21st TSC Commanding General (CG) and Unit Commanders monthly. Identify systematic problems and trends impacting readiness by analyzing input to Defense Readiness Reporting System-Army (DRRS-A) within a 90% accuracy and make the necessary recommendations to 21st TSC subordinate units decision makers for corrective action. Ensure reports are submitted in accordance with appropriate regulations and guidance issued by Headquarters, Department of Army (HQDA) and Headquarters, United States Army Europe. Monitor the status, analyze input from organizations for correctness and accuracy, and provide analysis of results that emphasizes problem areas and trends. Monitor HQDA and USAREUR goals and objectives and ensure readiness policies and procedures focus on attaining desired goals and objectives through communication with subordinate’s unit. Analyze and verify automated reports submitted monthly by reporting units for correctness and completeness in DRRS-A Portal as the reports are built between the 1st and 15th of each month. Monitored and reviewed all training records, and schedules related to unit readiness in the Digital Training Management System (DTMS); monitored units mobilization plans as it impacts unit readiness.
Salary: $75,000, 40 hours/week
Supervisor: Mr. George Moll +49-611-143-523-0864
Clearance: Department of Defense, Secret
Immigration Services Officer II (GS12)
United States Citizenship and Immigration Service
Phoenix, AZ
09.2019 - 02.2023
Responsible for the overall national security and border security of the United States. Approved or denied complex and highly sensitive applications and petitions for immigration benefits based on electronic or paper applications/petitions. Researched, interpreted and applied appropriate statutes, regulations, and precedent decisions to make adjudicative decisions. Interviewed applicants and petitioners to elicit statements, assessed credibility, and analyzed information to identify facts that form the basis for a decision concerning eligibility for immigration benefits. Conducted security checks and aided Federal law enforcement agencies to identify individuals who are ineligible for immigration benefits due to national security, public safety, or other legal grounds. Used electronic systems to provide verification of any number of established data points to make adjudicative decisions, determine appropriate level of adjudicative review, and update databases with appropriate information and decisions. Identified national security concerns and detected suspected fraudulent immigration applications and refer them to Fraud Detection and National Security (FDNS) for further evaluation and analysis.
Salary: $76,000, 40 hours/week
Supervisor: Mrs. Amy West (602) 462-2580
Clearance: Department of Homeland Security, Public Trust
Passport Specialist (GS11)
United States Department of State
Portsmouth, NH
05.2016 - 09.2019
Responsible for the overall national security and border security of the United States. Helped United States Citizens maintain their passports; screens documents to ensure accuracy and providing exceptional customer service. Reviewed passport applications of United States Citizens and decided whether to approve the application or not. Determined whether the applicant had sufficiently established U.S. citizenship, identity, and entitlement to a passport and to document a basis for a decision. Received and examined passport applications for completeness, signature, and affirmation of the truthfulness of statements contained in the application, verification of the applicant's identity, and presence of required photographs and fees. Examined the evidence of citizenship submitted with the application to establish its authenticity and adequacy about the requirements of law and the facts outlined in the application. Composed correspondence to applicants requesting additional documentation if necessary and explained the need for and potential sources of evidence to support claimed citizenship. Assisted in the development with the Fraud Program Manager procedures and operating methodologies to improve systematic fraud detection techniques. Assisted with the agency wide programs to protect the integrity of the U.S. passport and the worldwide acceptance and trust placed in the document. Analyzed and evaluated suspected fraudulent passport applications as referred by passport adjudicators and other employees and officers of the Agency/Center who have concerns over the validity of an application.
Salary: $60,000, 40 hours/week
Supervisor: Mr. William "Andy" Stark (603) 334-0048
Clearance: Department of State, Secret
Training and Content Developer
iSystems LLC
Colchester, VT
03.2015 - 05.2016
Developed and delivered Human Capital Management (HCM) software course curriculum to Payroll Service Bureaus. Created training manuals and coordinated with program developers and training professionals to develop effective learning materials for newly acquired clients. Utilized the latest technology (such as webinars and other online instructions software programs) to increase learning while minimizing cost. Designed and developed curriculum content, training materials, and training modules for ongoing client training. Managed all aspects of curriculum development to include, but not limited to technical skills, management, and leadership development. Developed curriculum to be used by the training facilitators and instructors, and training participants. Delivered accurate, high-quality documentation within a specified deadline and timeline and worked with web-based media. Utilized adult learning principles to develop all instructional materials.
Salary: $66,000, 40 hours/week
Supervisor: Mr. Todd Leavitt (802) 655-8347 ext 134
Market Facilitator of Training
Sears Holdings Corporation
Hoffman Estates, IL
03.2014 - 02.2015
Facilitated and delivered the course curriculum to newly hired store associate in support of store operations. Provided instructional methods to deliver the course curriculum and facilitated learning for newly hired store associates. Supervised class instruction and facilitated the transition from the classroom to the store business unit. Provided store performance feedback through informal and formal communications, formal classroom progress reports, and deficiency management. Supported, coordinated, and communicated departmental and organizational quality standards, processes, procedures, and policies for store operations. Compiled and distributed weekly associate progress training reports and coordinated with store managers to ensure completion. Appropriately addressed human resource issues, such as onboarding, attendance, and interpersonal conflicts in the classroom; consulted Team Manager, Department Manager, and HR for guidance as needed. Maintained knowledge of subject matter and technical skills to support store operations. Coached and mentored business associates to ensure successful business operations and allowed career development within SHC.
Salary: $60,000, 40 hours/week
Supervisor: Maureen Alto (847) 286-2500
State Mobilization Senior Noncommissioned Officer
United States Army National Guard (AGR)
Joint Base McGuire-Dix-Lakehurst, NJ
05.2011 - 05.2014
Spearheaded readiness, operations, and staff to prepare the units for Mobilization/Deployment and Demobilization/Return from Active Duty of troops and individual Soldiers, overseeing a team of 10 enlisted personnel. Developed plans, policies, and budgets for operations and immediate/long-term force integration programs. Directed the personnel team in daily activities, advising on force structure and integration and the Army training system. Continuously reviewed and assessed changes to policies and regulations. Drove coordination, implementation of plans, and technical guidance, to units and major commands across New Jersey. The optimized success of the Force Integration Program by identifying potential conflicts and required changes, then recommended solutions. Enabled location identification of NJARNG Soldiers through the development of a Worldwide Mobilization Tracker. Provided accurate cost estimates of Pre-Mobilization training by creating a funding matrix that was key to preventing a budget shortfall. Successfully reintegrated over 1000 Soldiers into the NJARNG following deployments in support of the Global War on Terrorism. Coordinated the States Army Organizational Inspection Program (OIP) and served as the G-3 Readiness/Mobilization representative; inspected subordinate units to ensure that the internal mechanism identified, prevented, and eliminated problems that affect readiness.
Salary: $80,000, 60 hours/week
Supervisor: LTC Robert Bryan
Clearance: Department of Defense, TS/SCI Clearance, January 2009
State Training Operations Senior Noncommissioned Officer
United States Army National Guard (AGR)
Joint Base McGuire-Dix-Lakehurst, NJ
03.2010 - 04.2011
Responsible for developing and designing organizational training missions and executing objectives to ensure compliance with U.S. Army Training Doctrines; assisted the G-3, and Chief of Operations Officer (CHOPS) in planning, preparing, and executing the development of Schools and Training programs; ensured all Soldiers assigned are adequately trained to meet the expectations of their advanced school learning objectives; established operational policies, curriculum, and regulations for the senior operations sergeants; documented expectations for junior enlisted personnel and junior leaders; assigned implied and specified tasks; developed plans for all disciplinary findings and gathers decision-making evidence for the CHOPS; responsible for the training, security, readiness, effectiveness, and operations of National Guard units throughout the state of New Jersey. Developed program objectives; plans and coordinated annual training, various exercises, and other activities in the Army’s Digital Training Management System (DTMS). Coordinated active duty and inactive duty training, processing, and publication of orders and travel documents utilizing Automated Fund Control Order System (AFCOS), and travel requirements via Defense Travel System (DTS), and other types of training requirements in the Army Training Requirements and Resources System (ATRRS); served as the States Quota Source Manager on all ATRRS issues and to include the TRAP; responded to inquiries from units and individuals, maintained required records and prepared correspondence, reports, activity schedules and other materials related to the responsibilities assigned. Directed security and law enforcement programs for National Guard bases and training sites, the Inactive Duty training program, Overseas Deployment program, the State Marksmanship program, and similar activities and programs and forecasted required ammunition in The Total Ammunition Management Information System (TAMIS) IAW the Army Standards in Training Commission (STRAC). Developed long-range plans for the assigned program and budget and staffing requirements; implemented quality control procedures and policies. Coordinated the States Army Organizational Inspection Program (OIP) and served as the G-3 Training representative; inspected subordinate units to ensure that the internal mechanism identified, prevented, and eliminated problems that affect readiness.
Salary: $80,000, 60 hours/week
Supervisor: COL Robert Bryan
Clearance: Department of Defense, TS/SCI Clearance, January 2009
From 2009 to 2010 served as the Senior Operations Sergeant in an Infantry Battalion, comprised of 4 Infantry Companies, a Headquarters and Headquarters Company (HHC), and a Combat Support Company (CSC) in 4 separate locations in the state of New Jersey, with an assigned strength of 730 Soldiers; conducted operations and training on full spectrum operations; assisted the Operations Sergeant Major in the planning, preparation, and execution of combat training missions; enforced tactical and Soldier discipline; supervised and assisted the Battalion Schools, Training, and DTS NCOs; prepared the Tactical Operations Center (TOC) for orders, drills, briefs, and rehearsals; received and appropriately handled and distributed OPORDs, FRAGOs, and Serious Incident Reports (SIRs); responsible for the accountability, maintenance and readiness of equipment in excess of $1.2 million; responsible for the health, welfare, training and operational readiness of 4 NCO's and 8 Soldiers in the section; performed duties as the Operations Sergeant Major in his absence; advised the Commander on Training, Logistics, Personnel, and Unit Mobilization Readiness Requirements. Ensured the Unit develops, updated, and maintained comprehensive Mobilization Plans including Annual Post Mobilization Training Support Report, the Unit Alert Roster, and the Unit Home Station Activity List. Obtained all required data for the Unit Status Report (NetUSR) and assisted the Commander in preparing readiness reports. Monitored equipment on hand and the equipment readiness status of the Unit. Provided supervision over Battalions training requirements to enhance unit readiness. Forecast and coordinate school seats via ATRRS. Developed and published unit training calendar and schedules in DTMS. Forecasted Battalion ammunition requirements in TAMIS IAW with Army STRAC. Coordinated the Battalions Army Organization Inspection Program (OIP) and served as the Battalions S-3 Operations and Training representative; inspected subordinate units to ensure that the internal mechanism identified, prevented, and eliminated problems that affect readiness.
Salary: $80,000, 60 hours/week
Supervisor: COL Mark Pietrski
Clearance: Department of Defense, TS/SCI Clearance, January 2009
Company First Sergeant
United States Army National Guard
01.2005 - 12.2009
From 2005 to 2009 served as Company First Sergeant, responsible for developing and designing organizational training missions and executing objectives to ensure compliance with U.S. Army Training Doctrines; assists the Battalion Executive Officer and Junior Officers in planning, preparing, and executing the development of Battalion Schools and Training programs; ensures all Soldiers assigned are adequately trained to meet the expectations of their advanced school learning objectives; establishes operational policies, curriculum, and regulations for the Battalion company-level senior operations sergeants; documents expectations for junior enlisted personnel and junior leaders; assigns implied and specified tasks; develops plans for all disciplinary findings and gathers decision-making evidence for the Battalion commander; developed and maintained all training records; monitored, scheduled and prepared training; assists Soldiers in personnel actions and schedules service school attendance; advised the Battalion Operations Officer (S3) on deployment training; planned and executed unit mobilization plans; attended schools and conferences as required; operated ATRRS and other training systems. Served as the Battalions principal NCO—advised Battalion Commander on administrative and tactical Operations and directed daily utilization of scout sections, medical services, and staff. Ensured upkeep of critical assets, including an armory, vehicle maintenance shop, and 30 military vehicles (total value of $1M+). Oversaw the health and welfare of 186 soldiers assigned to the Headquarters Company. Selected to serve as the Civil Affairs NCO during Cooperative Longbow 2007, a NATO exercise in Albania. Trained six aspiring NATO Nations on Tactical Operations functions under NATO standards. Increased Battalions duty qualification by 5% for the first half of 2008.
FOB/Battalion Electronic Warfare Officer
United States Army (Deployment)
Camp Bucca Iraq
07.2008 - 06.2009
Served as the Electronic Warfare master trainer. Supervised 15 military and civilian personnel detailed with providing military action involving the use of electromagnetic energy to determine, exploit, reduce, or prevent hostile use of the electromagnetic spectrum. Synchronized and coordinated offensive and defensive actions within the overall operations. Organized, implemented, monitored, and evaluated operations, threat environment. Processed targeting information and intelligence information generated and assisted with the targeting selection. Provided technical assistance to support unit missions. Maintained and assisted in developing the Electronic Warfare staff estimate. Oversaw Electronic Warfare pre-combat inspections and pre-combat checks. Coordinated with the Intelligence Officer on electronic preparation of the battlefield. Coordinated with the Signal Officer for spectrum deconfliction and disseminated to the battalion staff and applicable units the Electronic Warfare common operating picture and other relevant information.
Salary: $100,000, 80 hours/week
Supervisor: COL Mark Pietrski
Clearance: Department of Defense, TS/SCI Clearance
Education
M.A. Degree - Homeland Security
Northeastern University
B.A. Degree - Political Science
Montclair State University
Skills
Windows operating system proficiency
Skilled in Microsoft Office applications
SharePoint collaboration tools
Familiarity with DRRS-S
Defense Travel System expertise
Fund control system optimization
Experienced in Army training resource allocation
Proficient in managing digital training systems
Experience with ammunition tracking systems
TRAINING
United States Department of Defense
NATO Orientation Course
United States Citizenship and Immigration Services
Aspiring Leaders Program
Immigration Services Officer Basic Training
United States Department of State
Advanced Passport Training Program
Intermediate Passport Training Program
National Passport Training Program
ARNG Professional Education Center
Mobilization Integration Course
Fiscal Law
Training Officer/Operations NCO Course
United States Army Information Security Center
Communication Security Custodian
United States Army Intelligence Center
Electronic Warfare Officers Course
The United States Air Force Air-Ground Operations School
Joint Fire Power Planers Course
United States Army Special Warfare Center
Individual Terrorism Awareness
Timeline
Program Analyst – Readiness Specialist (GS12)
Department of War, HQ, United States Army Europe-Africa (HQ, USAREUR-AF)
02.2025 - Current
Program Analyst – Readiness Specialist (GS11)
Department of Defense, 21st Theater Sustainment Command
02.2023 - 02.2025
Immigration Services Officer II (GS12)
United States Citizenship and Immigration Service
09.2019 - 02.2023
Passport Specialist (GS11)
United States Department of State
05.2016 - 09.2019
Training and Content Developer
iSystems LLC
03.2015 - 05.2016
Market Facilitator of Training
Sears Holdings Corporation
03.2014 - 02.2015
State Mobilization Senior Noncommissioned Officer
United States Army National Guard (AGR)
05.2011 - 05.2014
State Training Operations Senior Noncommissioned Officer
Management and Program Analyst at Centers for Medicare and Medicaid ServicesManagement and Program Analyst at Centers for Medicare and Medicaid Services
Epic Credentialed Trainer/Analyst Programmer at King's Daughters Medical CenterEpic Credentialed Trainer/Analyst Programmer at King's Daughters Medical Center