Summary
Overview
Work History
Skills
Linguistic Proficiency
Education Qualification
Personal Information
Disclaimer
Certification
ACSS-Avaya Experience Portal with POM Support.
Timeline
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Harsha Ashwath Narayana

Bangalore

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Avaya
09.2023 - Current
  • Delivered Tier-3 support to America/Canada customers.
  • Performed root cause analysis of reported issues to enact corrections.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Diagnosed and troubleshoot hardware, software and network issues.

Converged Communications Engineer

NTT India GDC Pvt Ltd
Bangalore
12.2021 - 09.2023
  • Resolving Avaya High Priority tickets of Netherlands and APAC region tickets
  • Maintenance of Avaya and Verint products
  • Work with Client and internal teams to design and implement call routing solution
  • Planning and Designing of Avaya VOIP infrastructure.

Avaya Voice Admin L2

Progressive Infovision Pvt Ltd
08.2021 - 12.2021
  • Configuring Audiocode phones
  • Managing and troubleshooting on Avaya CM and IQ
  • Troubleshooting soft phone issues.

Engineer Tech Support

VIS Networks Private limited
Bangalore
07.2018 - 08.2021
  • Handling day to day activities and working on tickets
  • Managing and troubleshooting on Avaya Communication Manager
  • Performing daily checklist on voice and recording related servers
  • Troubleshooting Trunk group related issue
  • Configuring IP station, agent, coverage path, pickup group
  • Creating Vector, VDN and Announcements.

Technical Support Officer

Seans Media Pvt Ltd
Bangalore
08.2016 - 07.2018
  • Handling customer complaints and troubleshooting issues related to broadband via calls
  • Ensure critical SLAs are consistently met
  • Analyze the trend of complaints & feedback and share reports to Team leader.

Skills

    Call Center Operations

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Linguistic Proficiency

English, Kannada, Hindi and Telugu

Education Qualification

Completed Bachelor of Engineering from Visvesvaraya Technological University in Electronics and Communication Engineering, Bengaluru.

Personal Information

  • Date of Birth: 08/19/1990
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I Harsha A hereby declare that the above furnished information is true to the best of my knowledge.

Certification

ACSS- Avaya Experience Portal with POM Support.

ACSS-Avaya Experience Portal with POM Support.

Avaya Proactive Outreach Manager (POM) is a managed application of Avaya Experience Portal, linking the capabilities within the platform closely with the management infrastructure and services. POM provides a solution for unified, outbound capability to communicate through different channels of interaction, such as Short Message Service (SMS), email, or voice.

Timeline

Technical Support Engineer

Avaya
09.2023 - Current

ACSS- Avaya Experience Portal with POM Support.

11-2022

Converged Communications Engineer

NTT India GDC Pvt Ltd
12.2021 - 09.2023

Avaya Voice Admin L2

Progressive Infovision Pvt Ltd
08.2021 - 12.2021

Engineer Tech Support

VIS Networks Private limited
07.2018 - 08.2021

Technical Support Officer

Seans Media Pvt Ltd
08.2016 - 07.2018

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Harsha Ashwath Narayana