Hasan Alhatemi
Dresden
Summary
Dynamic customer engineering professional with extensive experience in technical support and troubleshooting, dedicated to enhancing user satisfaction and operational efficiency. Expertise in diagnosing and resolving complex technical issues, ensuring optimal performance while aligning solutions with client needs. Recognized for strong problem-solving abilities and a collaborative approach that fosters team synergy to deliver impactful results in fast-paced environments. Committed to continuous improvement and adept at implementing efficient solutions that drive success in customer-facing roles.
Overview
17
17
years of professional experience
Work History
Customer Engineer
Applied Materials GmbH
11.2021 - Current
- Serve as primary technical contact for customer site operations.
- Troubleshoot and repair complex semiconductor equipment.
- Execute preventive maintenance to ensure system uptime and performance.
- Collaborate with senior engineers to solve escalated technical issues.
- Maintain service documentation and uphold customer satisfaction standards.
- Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.
- Can perform most retrofits on equipment and assists in process issues.
Auxiliary Scientist and master thesis
Fraunhofer FEP, Dresden
10.2020 - 05.2021
- Subject: Construction of a measuring station to determine the puncture resistance of plastic films
- Independent development and implementation of solution concepts
- Commissioning and testing of the measuring station
- Carrying out tests to determine the puncture resistance and evaluating the results
- Final grade 2.0
Auxiliary scientist
Fraunhofer IWU, Chemnitz
06.2018 - 11.2018
- Calibration and management of measuring equipment
- Construction of auxiliary equipment for test setups
- Carrying out experiments on various forming machines
Intern
Fraunhofer IWU, Chemnitz
10.2017 - 01.2018
- Carrying out tests on forming machines
- Tool design in CATIA V5
- Assembly design
Service Engineer
Water Directorate
08.2011 - 03.2015
- Operation and repair of centrifugal pumps
- Maintenance Perkins generators
Sales employee
MictA
09.2008 - 08.2011
- Sales of generators and construction machinery
- Customer acquisition and customer care
Education
Master Mechanical Engineering - Design Engineering and Product Development
TU – Chemnitz
Chemnitz05.2021
Skills
- Computer Skills
- Microsoft Office
- AutoCAD (2D & 3D)
- CATIA V5
- Creo Parametric 40
- Inventor 2018
- Blender 28 NX Siemens
- Technical support
- Semiconductor equipment
- Troubleshooting techniques
- Preventive maintenance
- Customer satisfaction
- Process optimization
- Calibration standards
- Measuring equipment management
- Tool design CAD
- Experimental evaluation
- Team collaboration
- Customer support
- Problem resolution
- Data analysis techniques
- Critical thinking
- Decision-making
Knowledge
Language Skills
German C1 (Expert)
English B2 (Upper intermediate)
Disclaimer
Hasan Alhatemi Dresden, 2025-11-05
Personal Data
- Name: Hasan Alhatemi
- Address: Zum Reiterberg 4, 01099 Dresden
- Mobile: 01743365316
- E-Mail: hassanwoheb@gmail.com
Certification
tools, safety, management, behavior, costumer, maintenance,trade for engeneers,IP,Data analytics,SAP,costumer support, training,
Timeline
Customer Engineer
Applied Materials GmbH
11.2021 - Current
Auxiliary Scientist and master thesis
Fraunhofer FEP, Dresden
10.2020 - 05.2021
Auxiliary scientist
Fraunhofer IWU, Chemnitz
06.2018 - 11.2018
Intern
Fraunhofer IWU, Chemnitz
10.2017 - 01.2018
Service Engineer
Water Directorate
08.2011 - 03.2015
Sales employee
MictA
09.2008 - 08.2011
Master Mechanical Engineering - Design Engineering and Product Development
TU – Chemnitz