Hasan Moustafa
Business Process Transaction
Essen
Summary
Perform core business process transactions.
Serve as a technical/functional resource or super user to
other team members.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Support Specialist
Accenture
08.2018 - 06.2024
- Communicating with customers through various channels, including phone,chat and email.
- Resolving Customer Issues: handling a wide range of customer inquiries, including product information, technical support, order processing, and billing issues.
- Providing Solutions: troubleshooting problems, identify solutions, and guide customers through the resolution process.
- Building Relationships: strive to build positive relationships with customers by providing excellent service and addressing their concerns effectively.
Content Moderator
Telus International
09.2024 - Current
- Review text, images, videos, and other types of user-generated content to ensure they comply with platform rules
- This includes identifying offensive, illegal, or inappropriate content such as hate speech, explicit material, spam, harassment, or misinformation
- Handling the submission of user-generated content to an online platform
- Ensure that content creators and managers place the content items correctly and ensure they are free from scams, errors, and any illegal or copyrighted content
Education
Informatic Engineering Associate -
University of Aleppo
01.1998 - 01.2001
Skills
Customer service expert
Active listening
Issue troubleshooting
Verbal and written communication
Decision-making
Analytical thinking
Personal Information
- Place of Birth: Syria
- Date of Birth: 08/23/79
- Nationality: Portugal
- Driving License: B
Timeline
Content Moderator
Telus International
09.2024 - Current
Customer Support Specialist
Accenture
08.2018 - 06.2024
Informatic Engineering Associate -
University of Aleppo
01.1998 - 01.2001
Similar Profiles
Uttara MerupulaUttara Merupula
Team Leader at AccentureTeam Leader at Accenture
Anchitha K RAnchitha K R
Senior Software Engineer at AccentureSenior Software Engineer at Accenture
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture