Heather Flynn
Lewes
Summary
Dynamic professional with a proven track record in classroom management and student engagement at First State Staffing. Adept at adapting lesson plans to diverse learning styles while fostering positive relationships. Skilled in complex problem-solving and implementing effective strategies to enhance educational outcomes. Committed to creating an inclusive and supportive learning environment.
Overview
18
18
years of professional experience
Work History
Substitute Teacher
First State Staffing
Georgetown, DE
01.2025 - Current
- Adapted lesson plans to meet diverse student needs and learning styles.
- Implemented classroom management strategies to foster a positive learning environment.
- Assisted in the delivery of instructional materials and resources effectively.
- Collaborated with teachers to support curriculum objectives and student engagement.
Host
Downingtown Diner
Downingtown, PA
01.2017 - 05.2017
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations efficiently to optimize dining flow.
- Communicated wait times accurately to maintain guest satisfaction.
- Collaborated with kitchen staff to coordinate timely service.
Manager
Sally's Beauty Supply
Glen Mills, PA
01.2016 - 06.2016
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Trained staff on product knowledge and customer service protocols.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Monitored sales performance, identifying trends to enhance store profitability.
Stylist
Sport Clips
Chester, PA
05.2014 - 08.2015
- Provided exceptional customer service to enhance client satisfaction and retention.
- Executed precise haircuts and grooming services tailored to individual client preferences.
- Maintained cleanliness and organization of styling stations, ensuring compliance with safety standards.
- Assisted in training new stylists on techniques and customer engagement strategies.
Beauty Advisor
Walgreens
Glen Mills, PA
10.2012 - 05.2014
- Assisted customers in selecting beauty products based on individual needs and preferences.
- Maintained product displays to ensure an appealing shopping environment.
- Collaborated with team members to achieve store sales goals and enhance customer satisfaction.
- Provided product knowledge training to new staff, improving overall team performance.
- Conducted inventory management tasks, ensuring stock levels met demand consistently.
- Participated in store events to promote new products and increase brand awareness.
Lifeguard
Ymca Brandywine Valley
West Chester, PA
01.2008 - 09.2012
- Monitored pool area to ensure safety and compliance with regulations.
- Conducted regular safety drills and emergency response training sessions.
- Provided first aid assistance and emergency care as needed.
- Educated patrons on proper swim techniques and water safety practices.
Education
Forensic Psychology
Arizona State University
Tempe, AZCosmetology
Empire Beauty School
Coatesville, PA06-2013
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
- Behavior management
- Group instruction
- Complex Problem-solving
Timeline
Substitute Teacher
First State Staffing
01.2025 - Current
Host
Downingtown Diner
01.2017 - 05.2017
Manager
Sally's Beauty Supply
01.2016 - 06.2016
Stylist
Sport Clips
05.2014 - 08.2015
Beauty Advisor
Walgreens
10.2012 - 05.2014
Lifeguard
Ymca Brandywine Valley
01.2008 - 09.2012
Forensic Psychology
Arizona State University
Cosmetology
Empire Beauty School