Heather Starr
Dover
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
Dover
08.2021 - 04.2023
- Monitored premises to ensure safety and security protocols were followed.
- Conducted regular patrols to detect suspicious activity or potential hazards.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Assisted in maintaining accurate incident reports and daily logs for management review.
- Enforced access control measures for authorized personnel and visitors only.
- Collaborated with team members to improve security procedures and practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Inventory Specialist
Advanced Auto Parts
Dover
11.2020 - 04.2021
- Managed inventory levels to ensure stock availability and accuracy.
- Conducted regular audits to identify discrepancies in inventory records.
- Collaborated with team members to optimize storage space and organization.
- Coordinated inventory, stocking and ordering.
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate and up-to-date inventory records.
- Utilized barcode scanners to quickly update inventories in the system.
- Provided support during internal audits related to material management processes.
Commercial Delivery Driver/Sales Associate
AutoZone
Dover
02.2020 - 10.2020
- Inspected vehicles for safety and compliance before transport.
- Managed inventory and stocked shelves in the store.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted customers with product inquiries and order pickups.
- Ensured that all documents related to deliveries were properly signed by customers.
- Handled merchandise in accordance with product handling standards.
- Delivered automotive parts efficiently to customers and businesses.
Administration Clerk
Eden Hill Express Care
Dover
10.2014 - 01.2015
- Managed daily office operations and maintained organized filing systems.
- Assisted patients with registration and appointment scheduling efficiently.
- Processed insurance claims and verified patient information accurately.
- Handled incoming calls and provided timely responses to inquiries.
- Coordinated communication between medical staff and patients effectively.
- Supported billing department with data entry and documentation tasks.
- Answered phone calls, responded to emails and routed incoming mail.
- Maintained filing systems for records, correspondence, reports and documents.
- Updated databases with new customer information or changes to existing accounts.
- Provided general office support such as photocopying, faxing and scanning documents.
- Troubleshot and resolved issues with computers and other peripheral office equipment, including printers and copiers.
- Created spreadsheets using Microsoft Excel to track inventory levels, sales figures and other data points.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Sales Associate
Shoe Show
Dover
07.2005 - 01.2006
- Assisted customers in selecting footwear for various occasions and preferences.
- Maintained organized displays to enhance product visibility and accessibility.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to restock inventory and manage stock levels.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided information on promotions and product features to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Conducted inventories on a regular basis to track stock levels.
Education
Billing & Coding - Billing & Coding
Harris School of Business,DE, US
Dover, DE 11.2011 - 06.2014
CNA - CNA
Delaware Technical Community College
Dover, DE 06.2010 - 08.2010
Smyrna Highschool
Smyrna, DESkills
- Surveillance monitoring
- Emergency response
- Incident reporting
- Customer engagement
- Attention to detail
- Effective communication
- Security sweeps/patrols
- Customer relationship management
- Inventory management
- Delivery coordination
- Problem solving
- Customer service
- Merchandise display
- Inventory control
- Cash handling accuracy
- Sales expertise
- Multi-tasking strength
- Relationship selling
- Task prioritization
- Exceptional customer service
- Money transfer systems
- Retail merchandising expertise
- Positive and professional
- POS system operation
- Friendly and outgoing
- Energetic self-starter
- Written and oral communication skills
- Reading comprehension skills
- Excellent communication skills
- Insurance processing
- Microsoft Excel
- Filing systems
- Data entry
- Appointment scheduling
- Team collaboration
- Time management
- Proofreading documents
- Client communication
- Microsoft Office Suite
- Clerical support
- Office equipment operation
- Phone etiquette
- Interpersonal confidence
- Typing speed
- Phone call handling
- Word processing
- Database administration
- Database entry
- Driving sales
- Front desk reception
- Data analysis
- Documentation and recordkeeping
- Multitasking
Accomplishments
- Honor's Society
- JR Varsity's Field & Track
- Volunteering for Capital School District Award
Languages
English
Full Professional
Certification
- Security guard License
- Billing &Coding License
- CNA Certification
- Citizen police Academy Certificate
Timeline
Security Officer
Securitas Security Services USA
08.2021 - 04.2023
Inventory Specialist
Advanced Auto Parts
11.2020 - 04.2021
Commercial Delivery Driver/Sales Associate
AutoZone
02.2020 - 10.2020
Administration Clerk
Eden Hill Express Care
10.2014 - 01.2015
Billing & Coding - Billing & Coding
Harris School of Business,DE, US
11.2011 - 06.2014
CNA - CNA
Delaware Technical Community College
06.2010 - 08.2010
Sales Associate
Shoe Show
07.2005 - 01.2006
Smyrna Highschool