Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hector Figuera

Hector Figuera

Associate of Science in Information Technology
Georgetown

Summary

Accomplished IT Supervisor with a distinguished career at ETK INC, achieving continuous elevation of operational efficiency through strategic optimization of hardware infrastructure and leadership of transformative IT initiatives. Possessing robust expertise in network administration and a strong focus on team development, specializes in implementing cutting-edge technology solutions that streamline operations and enhance overall productivity. Adaptability and analytical acumen have been pivotal in driving systematic improvements across organizational IT systems, ensuring agility and alignment with evolving business needs.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

IT Supervisor

ETK INC
Georgetown, East Coast Demerara
04.2022 - Current
  • Optimized hardware infrastructure through strategic equipment upgrades, resulting in reduced maintenance costs.
  • Installed, configured, tested, and maintained operating systems and application software.
  • Installed and configured surveillance cameras across various company locations.
  • Installed, configured, tested, and maintained networking infrastructure across different company sites.
  • Conducted regular audits of technology assets and hardware, identifying areas for improvement or replacement to ensure optimal performance within organization's infrastructure.
  • Scheduled periodic maintenance of computing equipment including servers, UPS systems, laptops, desktops, printers, server racks, and communication devices.
  • Installed, configured, tested, and maintained wireless networking, including Unifi Network, Ubiquiti Antennas, Access Points, and switches in remote areas of company.
  • Acted as liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
  • Reduced downtime and increased productivity by providing timely technical support to staff members.
  • Designed Procurement Management System to efficiently manage purchasing controls.
  • Designed Asset Management System to efficiently manage company's asset inventory.
  • Created and terminated user accounts in business applications from start to finish.
    Collaborated with other departments to meet IT needs, ensuring proper integration and security of systems.
  • Installed antivirus software to protect staff laptops and desktops.
  • Managed administration of various enterprise applications, including Office 365 and SentinelOne Antivirus Management.
  • Managed Active Directory administration for company.
  • Managed Fortigate Firewalls for company.

Senior IT and Communications Technician

Embassy Of Mexico In Guyana
Georgetown, Georgetown
01.2018 - 02.2022
  • Managed Active Directory administration for Embassy.
    Installed, configured, tested, and maintained operating systems and application software.
  • Installed, configured, tested, and maintained networking infrastructure at Embassy.
  • Conducted regular audits of technology assets and hardware, identifying areas for improvement or replacement to ensure optimal performance within organization's infrastructure.
  • Acted as liaison between IT department and IT Regional Office of Mexico.
    Reduced downtime and increased productivity by providing timely technical support to staff members.
  • Designed file management system to efficiently manage reception of communications sent by Mexico.
  • Designed passport management system to efficiently manage service fees and delivery.
  • Designed Asset Management System to efficiently manage Embassy's asset inventory.
  • Created and terminated user accounts in business applications from start to finish.
  • Collaborated with other departments to meet IT needs, ensuring proper integration and security of systems.
  • Installed antivirus software to protect staff laptops and desktops.
  • Scheduled periodic maintenance of computing equipment including servers, UPS systems, laptops, desktops, printers, server racks, and communication devices.
  • Managed users on PBX.
  • Designed website for Embassy following requirements set by Government of Mexico.

Systems Team Lead and Products Inventory Sup.

Farmacia Ideal, C.A (Pharmacy)
Puerto Ordaz, Ciudad Guayana
06.2010 - 01.2016
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
  • Coached team members in techniques necessary to complete job tasks.
  • Supervise and lead team of other IT.
  • Plan and coordinate system implementation projects.
    Manage IT infrastructure, including servers, networks, and applications.
  • Develop and maintain standards and procedures.
  • Collaborate with other departments to align technology solutions with business needs.
  • Evaluate and recommend new technologies.
  • Manage incidents and technical issues.
  • Train and develop team members.
  • Ensure compliance with policies and regulations.
  • Prepare reports and presentations for senior management.
  • Coordinating and conducting regular physical inventory counts.
  • Supervising product entry and exit to maintain accurate records.
  • Investigating and resolving inventory discrepancies.
  • Managing and optimizing storage space for efficiency.
  • Collaborating with vendors and internal departments to ensure inventory availability and accuracy.
  • Implementing and maintaining inventory control procedures.
  • Training and supervising staff on inventory management methods.
  • Generating inventory reports and analysis for management.
  • Ensuring compliance with safety policies and standard operating procedures.
  • Participating in internal and external inventory audits as required.
  • Designed and implemented inventory control system to enhance inventory management and accuracy.
  • Calculating final consumer prices based on parameters provided by Venezuelan government.
  • Attended government events on consumer fair pricing to calculate prices required by governmental entities.

Education

Associate of Science - Information Technology

I.U.T. Antonio Jose De Sucre
Puerto Ordaz Venezuela
07.2005 - 09.2009

Skills

  • Hardware maintenance

  • Adaptability

  • Analytical Thinking

  • Interpersonal Skills

  • Task Prioritization

  • Professionalism

  • Operational Reporting

  • Surveillance Camera Management System

  • Database Management

  • Web page development

  • Web application development

  • Team Development

  • Team Collaboration

  • Operating system management

  • Mobile Device Management

  • Application support

  • IT Security Management

  • IT Asset Management

  • Network Administration

  • Hardware maintenance

Timeline

IT Supervisor

ETK INC
04.2022 - Current

Senior IT and Communications Technician

Embassy Of Mexico In Guyana
01.2018 - 02.2022

Systems Team Lead and Products Inventory Sup.

Farmacia Ideal, C.A (Pharmacy)
06.2010 - 01.2016

Associate of Science - Information Technology

I.U.T. Antonio Jose De Sucre
07.2005 - 09.2009

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Hector FigueraAssociate of Science in Information Technology