Heena Sharma
Berlin - Lichtenberg
Übersicht
1
1
year of post-secondary education
8
8
years of professional experience
Berufserfahrung
Intern - Product Quality & Safety
Zalando SE
Berlin
2023.01 - 2024.01
- Worked on Digital Services Act (DSA) and Consumer Care (CuCa) Article Reclamation projects, ensuring marketplace compliance with legal, safety, and quality standards through detailed product reviews, internal quality audits, complaint investigations, and root cause analysis. Analyzed customer feedback to identify recurring safety and compliance risks, coordinated with cross-functional teams to drive corrective actions, and prepared operational dashboards and management reports using Excel, PowerPoint, and Google Workspace to support data-driven decision-making and continuous process improvement.
Support Assistant
Zalando
Berlin
2022.07 - 2022.10
- Worked as a Part-Time Employee at Zalando responsible for preparing and organising products for online sales, updating article details using in-house software and Excel, maintaining sales area standards, assisting customers, ensuring stock availability, and supporting daily sales operations through effective teamwork and coordination.
Assistant Manager (Quality Assurance)
MaxLife Insurance Co.Ltd
Gurgaon
2016.06 - 2022.01
- Manage a team of client ID process of both outsourced and in-house employees.
- I was responsible for identifying process errors, coordinating with stakeholders to implement improvements, analysing errors and reporting findings to management, creating dashboards to identify process gaps, and preparing SOPs to standardize departmental processes.
Ausbildung
German Language Course - A1-B1
Volkshochschule (VHS)
Berlin 2025.01 - 2026.01
Bachelor's Degree -
Delhi University
2013 - 2015
Kompetenzen
Technical Skills:
SQL, Salesforce, MicroStrategy, Microsoft Excel (Data Analysis & Reporting), Microsoft Office Suite
Professional Skills:
Operations Management, Problem Solving, Decision Making, Process Improvement, Organisational Skills, Teamwork, Communication Skills
Sprachen
Englisch
Muttersprache
Deutsch
Fortgeschritten (B1)
B1
Zeitleiste
German Language Course - A1-B1
Volkshochschule (VHS)
2025.01 - 2026.01
Intern - Product Quality & Safety
Zalando SE
2023.01 - 2024.01
Support Assistant
Zalando
2022.07 - 2022.10
Assistant Manager (Quality Assurance)
MaxLife Insurance Co.Ltd
2016.06 - 2022.01
Bachelor's Degree -
Delhi University
2013 - 2015