Heidi Hentschel

• leading a site of 160 staff with daily volume of 40-70k with focus on safety, sortation management, peak planning, and quality management based on LEAN Kaizen principles

• providing coaching and mentorship to managers, facilitating onsite leadership training for 17 sites

• acting as a DEI spokesperson, driving European diversity, equity, and inclusion initiatives

• main projects: (1) complete warehouse reconstruction implementing new sorting technology in 2024 while maintaining daily operations (2) implementing sameday service in 2025, enabling orders made by 11AM to be delivered the same evening in Kiel, Rendsburg and Schleswig

• managing station and ramp operations at Hamburg airport, including dangerous goods handling, import/export management, and aviation security

• driving route optimizations and standard work audits

• main projects: (1) successful certification as regulated agent according to 11.2.3.9 VO (EU) 18/2020, increasing network speed by 4 hours, pushing sales by 40% (2) introducing next day DG service to the US, increasing DG sales by 120% (3) implementing a dedicated linehaul for aviation customers from DGN to HAM, reducing grounding times by 6 hours without additional costs

• major projects: (1) setting up operational KPIs for cross-border shipments, calculating different transit legs (2) collaborating with IT stakeholders to implement a software solutions for international KPI reporting

• leading a team of data analysts to prepare quality reports for upper management as well as service providers

• implementing a worldwide KPI system, leading software testing and training for stakeholders in the global network

• requesting and monitoring action plans for operations as well as customer service not meeting quality targets

• managing a site with 45 staff in an emerging market with volume growth of +400% YoY

• route optimization and preparation of standard work audits

• supporting sales calls regarding operational setups

• project management for key global customers

• major projects: (1) launch of Apple iPod Shuffle providing next-day delivery among the USA, implementing an onsite team with 365 and 24/7 operations coverage (2) global best practice certification for standard work compliance