Heidi Pfeffer
Holzgerlingen,BW
Summary
Committed and motivated worker with exceptional customer service and interpersonal skills. Strong work ethic, fast learner, and driven to grow and succeed in all situations. Seeking to progress in my career and continue to expand my skill set. Would be an asset to any future employer.
Overview
14
14
years of professional experience
Work History
Cook, 40 Hours Per Week
Africom Command Headquarters
11.2022 - 11.2023
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Worked with kitchen staff during busy periods to maintain service delivery quality and wow guests with amazing meals.
- Listened to guest complaints or suggestions and offered suitable solutions, providing outstanding customer experiences.
- Maintained food inventories, ensured that daily shopping was completed in a timely manner
- Regularly adapted to changing mission requirements without any effect on quality of service or quality of meals
- Avoided waste by using all purchased produce wisely
- Avoided over-purchasing when shopping, saving AFRICOM money
- Supported high level conferences at AFRICOM hosted by CCDR and DCOM
- Assisted with various luncheons of 20+ civilian and military for high-ranking officials
- Preparation of CCDR luncheons of 20+ personnel
- Zero violations for proper cooking techniques and food handling
- Properly cleaned and cleared conferences and dining rooms after each event
- Displayed positive and friendly attitude towards customers and fellow team members
- Maintained clean, safe environment by adhering to sanitation and safety requirements.
- Persistently strove for continual improvement and worked cooperatively as team member
- Researched new recipes, culinary items and ingredients for preparing traditional and foreign dishes for special events and changing seasons
- Crafted and planned menus for different events and meal times, applying professional expertise in designing delicious meals.
Cook, 40 Hours Per Week
European Command Headquarters
01.2020 - 05.2022
- Help facilitate EUCOM observance and cultural Heritage month meals, feeding 50+ of Command personnel
- Executed weekly special events to include breakfast, luncheons, and socials, supporting dozens of DV's and team personnel
- Enforced US Food & Drug Administration guidelines; preps meals & conducts daily food, safety & facility inspections
- Successfully executed CODEL/SACEUR/CCDR SecDef & CJCS visits
- Lauded & coined by the CJCS for excellence in providing top notch culinary meals for him & his 30+ member staff
- Took responsibility for monthly maintenance of TMP
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Interacted with guests to obtain feedback on product quality and service levels.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Ordered and received products and supplies to stock kitchen areas.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Inspected appliances, commercial fryers and ovens to verify proper working order.
Food Service Worker; 32-39 Hours per Week
Department of the Commissary Agency
01.2019 - 12.2019
- Served as acting Deli/Bakery Manager for 2+ months
- Organized schedules, workflows and shift coverage to meet expected business demands
- Ordered food product and deli supplies through DAX and DIBS systems
- Performed end-of-month inventory and submitted for review
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Helped in preparation, presentation and serving of specialty meats, delicacies, preserved foods, cheeses, salads, breads and sweets to patrons
- Prepared food displays in counter cases and other display units
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests
- Used prepared ingredients to make hot and/or cold sandwiches, to-go meals, salads and rotisserie chicken
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep in conformance with health codes and company standard
- Made food according to standard recipes with requested changes for customer satisfaction.
Customer Experience Associate; 25-30 Hours per Week
Patch Barracks Express
09.2018 - 12.2018
- Responsible for driving customer experience through proactive behaviors and actions
- Evaluated customers needs by listening, providing solutions and making recommendations to maximize customer satisfaction
Assistant Supervisor; 35-40 Hours per Week
Velvet Taco
03.2017 - 10.2017
- Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control
- Recorded orders on a digital POS system while describing our scratch-kitchen concept and restaurant mission to new customers
- Led Front of House team by assigning positions to work, delegating tasks, and making sure food was delivered correctly and efficiently to hungry customers
- Worked multiple stations in the kitchen during peak dining hours or as empty positions needed to be filled
- Recorded inventory of all food items and replenished supply through appropriate vendor
- Recorded daily sales, tallied cash registers, and totaled cash deposits for daily bank drops
- Performed inspections of kitchen, dining room, patio, and back of house areas for acceptable closing conditions before locking all doors and activating alarm system
Cake Decorator; 35-40 Hours per Week
Sweet Treets Bakery
05.2016 - 04.2017
- Trimmed, crumbed, and iced specialty cake orders
- Decorated cakes for orders, which involved mixing and bagging icing colors, piping buttercream characters, flowers, designs/patterns, and writing messages
- Drove to wedding venues to deliver and set up wedding cakes and dessert tables
Cake Decorator/Assistant Manager; 35-40 Hours per Week
Delightful Bites Custom Cakes and Bake Shoppe
08.2015 - 03.2016
- Led a crew of 3-4 decorators, prioritizing the schedule and importance of their daily tasks
- Assembled and decorated cupcakes and iced sugar cookies for purchase
- Reviewed orders for the day/week and contacted customers in the event of any discrepancies
- Trimmed, crumbed, and iced cakes
- Decorated cakes for orders as well as for display, which involved mixing and bagging icing colors, piping buttercream flowers and designs/patterns, and writing messages
- Wrote and assisted in designing and pricing custom cake orders
- Facilitated front of house operations including upselling product from the display case, operating the cash register, and tallying cash sales at end of business
Cake Decorator; 35-40 Hours per Week
Donut Bank Bakery
04.2011 - 02.2015
- Reviewed, analyzed, and filed upcoming orders for the week via email and fax, and filed new orders as received
- Assisted the Cake Manager in organizing the flow of daily operations
- Pulled the appropriate amount of cake from the refrigerated walk-ins and set up various sizes for orders
- Iced and decorated cakes for orders and display by mixing and bagging icing colors, using airbrush machine, piping buttercream designs and flowers, and writing messages
- Answered customer and fellow employee inquiries about design, style, pricing, and general ordering through phone and email correspondence
- Decorated novelty items such as brownies, cake pops, cupcakes, cake squares, and cookies for production
- Inventoried and ordered supplies through DecoPac and Bakery Craft
Shift Leader/Cashier; 35-40 Hours per Week
Dairy Queen
08.2009 - 04.2011
- Prepared side items, condiments, and other ingredients for lunch and dinner rushes and replenished those various food items as they were depleted
- Operated cash register and tendered cash as needed
- Waited on customers at both the counter and at the drive-thru by upselling, greeting each customer in a polite and timely manner, and recording and repeating orders to customers to minimize any miscommunication
- Answered customer inquiries and complaints in person and over the phone
- Assembled and wrote on ice cream cakes
- Handled food assembly by operating fryer, assembling sandwiches with the appropriate adjustments and/or substitutions, preparing ice cream products such as shakes, blizzards, and sundaes
- Tallied cash sales on all
registers at the beginning of each shift and at the end of business
Education
Some College (No Degree) - Liberal Arts/Culinary Arts
Ivy Tech Community College
Evansville, INSkills
- Attention to detail
- Administrative operations
- Strong communication
- Professional and mature
- Inventory monitoring
- Team Player
- Interpersonal skills
- Organization
- Problem resolution
- Cooking procedures
References
Professional: Allen Bennett Kitchen Manager, Africom, Kelley Barracks +49 15209237261
Professional: Alex Berry Store Director, DeCA, Panzer Commissary +49 1522773052
Professional: Timothy Wolfe Grocery Manager, DeCA, Panzer Commissary +49 15208584048
Professional: Mike Wynn General Manager, Velvet Taco +1 7143908026
Awards
Joint Civilian Service Achievement Award, May 2022, European Command Headquarters
Timeline
Cook, 40 Hours Per Week
Africom Command Headquarters
11.2022 - 11.2023
Cook, 40 Hours Per Week
European Command Headquarters
01.2020 - 05.2022
Food Service Worker; 32-39 Hours per Week
Department of the Commissary Agency
01.2019 - 12.2019
Customer Experience Associate; 25-30 Hours per Week
Patch Barracks Express
09.2018 - 12.2018
Assistant Supervisor; 35-40 Hours per Week
Velvet Taco
03.2017 - 10.2017
Cake Decorator; 35-40 Hours per Week
Sweet Treets Bakery
05.2016 - 04.2017
Cake Decorator/Assistant Manager; 35-40 Hours per Week
Delightful Bites Custom Cakes and Bake Shoppe
08.2015 - 03.2016
Cake Decorator; 35-40 Hours per Week
Donut Bank Bakery
04.2011 - 02.2015
Shift Leader/Cashier; 35-40 Hours per Week
Dairy Queen
08.2009 - 04.2011
Some College (No Degree) - Liberal Arts/Culinary Arts
Ivy Tech Community College
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