Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Helena Wüstnienhaus

Rhede

Summary

Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management

Overview

5
5
years of professional experience

Work History

Retail Sales Assistant

Netto
07.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Hostess

Stadtwald Sportpark
12.2022 - 06.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Handled booking system for Tennis Courts

Waitress

Huck You 2
06.2021 - 04.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Restaurant Waitress

Restaurant Societät
05.2018 - 03.2021
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Working during bigger events, such as weddings, conferences

Education

No Degree - Marketing And Management

University Duisburg - Essen
Duisburg

Skills

  • Adaptable and Flexible
  • Effective Customer Communication
  • Sales Expertise
  • Merchandise Receiving and Handling
  • Greeting and Escorting Guests
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • Team Collaboration
  • High-Volume Dining
  • Cash Handling
  • Wine Service
  • Coordination

Languages

German
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Retail Sales Assistant

Netto
07.2023 - Current

Hostess

Stadtwald Sportpark
12.2022 - 06.2023

Waitress

Huck You 2
06.2021 - 04.2022

Restaurant Waitress

Restaurant Societät
05.2018 - 03.2021

No Degree - Marketing And Management

University Duisburg - Essen

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Helena Wüstnienhaus