Henny Stockton
Wiesbaden
Summary
Friendly and engaging team player, able to inspire staff to perform their best. Detail oriented and experienced customer service passionate about helping people. A multi-tasker who excels at office management with a track record of inspiring great customer service and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Digital Personal Shopper
Walmart
Lacey, WA
03.2022 - 10.2025
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Leasing Consultant
The Lakes at Turtle Creek
09.2017 - 03.2021
- Works closely with the office manager to greet prospective residents, answer their questions
- Tour an apartment by taking to the model, understand curb appeal
- Processing lease applications and move in & move out
- Processing work order, assigned it to appropriate personnel, responding to residents question & concerns
- Nominee for Mississippi Apartment Association Pine Belt Award
Leasing Specialist
Fort Carson Family Housing
Fort Carson, CO
03.2015 - 03.2017
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
Customer Service Assistant
Army Community Service Fort Carson
Fort Carson, CO
03.2014 - 03.2015
- Assist staff by providing service to incoming customers
- Assist with signing in clients, Assist staff with client files and data entry
- Answering the phone, transferring calls & assisting customer who come in for information
Member Service Representative
Service Credit Union
11.2010 - 03.2011
- Provide a full-range of member and loan services
- Working with other member service representative and perform all branch duties
- In addition, provide detailed information concerning all credit union accounts, dividends, policies and all member service
- Maintaining a cash drawer including taking in and giving out cash and balancing
Personal Banker
Bank of America
12.2004 - 08.2010
- Establish, retain, and deepen relationships with banking center customers and potential customers to achieve sales goals and provide quality customer service
- Open deposit accounts, take loan applications, respond to customer inquiries, resolve issues, recognize and refer cross-sell opportunities
- Support other sales associates as needed.
Sales Associate
Robinsons May
Costa Mesa, CA
06.2003 - 11.2004
- Duties include demonstrating excellent customer service skills, meeting hourly selling and express credit goals
- Providing product knowledge to our customers, and working as part of team to meet individual, department and store objective.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Executive Assistant
Impac Jakarta
06.2001 - 12.2002
- Provide secretarial and administrative support in day-to-day activities for Regional Vice President, arrange appointments
- Coordinate meetings and seminars, reserve rooms for meeting, make extensive and international travel arrangement, make and receive international phone calls, take care in and out petite cash, prepared computerized documents, maintain project file and office filing system.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
Course Manager
British Education Centre
02.1999 - 05.2001
- Prepare English course schedule, meeting with clients, reserve meeting rooms and assist in organizing meeting with teachers
- Assist in answering the phone, faxing and taking messages, making appointments and travel arrangement for director, assist in arranging office space and supplies.
Reservation Agent
Kurnia Travel
08.1997 - 08.1998
- Reserve seat in travelling air transportation, make accommodation arrangement for customer, working together with airlines as a team
- Preparing airlines tickets and bills, assist in answering the phone & taking messages
- Answering the phone, transferring calls & assisting customer who come in for information
Education
Associate - Travel & Tourism Business
Development Institute
JakartaCertification - Pharmacy Technology
Meditec Online
Austin, TX12.2010
Skills
- Property management & leasing
- Proficient with Microsoft office
- Excellent interpersonal and communication skills
- Poised under pressure
- Knowledge of military personnel
- Experienced in emails & internet
- Fun and energetic
Timeline
Digital Personal Shopper
Walmart
03.2022 - 10.2025
Leasing Consultant
The Lakes at Turtle Creek
09.2017 - 03.2021
Leasing Specialist
Fort Carson Family Housing
03.2015 - 03.2017
Customer Service Assistant
Army Community Service Fort Carson
03.2014 - 03.2015
Member Service Representative
Service Credit Union
11.2010 - 03.2011
Personal Banker
Bank of America
12.2004 - 08.2010
Sales Associate
Robinsons May
06.2003 - 11.2004
Executive Assistant
Impac Jakarta
06.2001 - 12.2002
Course Manager
British Education Centre
02.1999 - 05.2001
Reservation Agent
Kurnia Travel
08.1997 - 08.1998
Associate - Travel & Tourism Business
Development Institute
Certification - Pharmacy Technology
Meditec Online