Henry Santos
Wilmington
Summary
Dynamic Product Analyst at JPMorgan Chase & Co, adept in test automation and data analysis, achieved a 90% reduction in manual QA. Proven leader in Agile methodologies, enhancing customer experience through real-time UI monitoring and cross-functional collaboration. Committed to driving impactful results and fostering team alignment for successful project delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Analyst, Credit Card
JPMorgan Chase & Co
Wilmington
01.2024 - Current
- Led end to end test automation reducing manual QA by 90 percent and improving release quality across critical credit card features.
- Implemented real time customer UI monitoring and delivery metrics to enable faster issue detection and data driven decision making.
- Led Scrum ceremonies to ensure cross functional alignment and consistent on time delivery.
Software Engineer Intern
Year Up
Wilmington
08.2023 - 01.2024
- Specialized training in Application Development through partnership with ZipCode Wilmington, encompassing Java programming principles, Spring Boot framework, Angular, React, microservices architecture, RESTful APIs, Kafka messaging, cloud computing, full-stack development principles, and hands-on experience in deploying microservices.
Firefighter/EMT
Elsmere Fire Company
Elsmere
06.2022 - 01.2024
- Actively served as a firefighter and emergency medical technician (EMT) with the Elsmere Fire Company, responding to emergency calls and providing critical medical care and fire suppression services to the community.
IT Technician
NERDiT Cares
Wilmington
01.2023 - 07.2023
- Conducted hardware and software testing and diagnostics, managed data integrity, and maintained detailed inventory records.
- Proactively resolved technical issues to ensure efficient IT operations.
Technician/Instructor
Shari Williams Enterprises
Philadelphia
10.2022 - 01.2023
- Repaired and maintained devices and data, instructed students on how to operate devices, and trained upcoming staff on the practice of maintaining said devices.
Digital Marketing Intern
TAPP Network
Wilmington
06.2022 - 08.2022
- Digital Marketing Internship focused on SEO optimization, advertising company products across digital platforms, analyzing data for future promotional strategies, and completing an intensive 8-week HubSpot certification course.
Digital Marketing Intern
Delaware Department of Health
Wilmington
06.2022 - 08.2022
- Contributed to Wilmington's STI awareness campaign by implementing SEO strategies, planning and executing digital marketing campaigns, and educating the community about sexually transmitted infections.
Skills
- Test automation
- Data analysis
- UI monitoring
- Agile methodologies
- Java programming
- Customer experience
Certification
- Customer Services and Sales Specialist, NRF Foundation, 01/01/22
- Inbound Marketing Certification, HubSpot, 01/01/22
- CompTIA IT Fundamentals (ITF+) Certification, CompTIA, 01/01/22
- SUAS Drone License, Federal Aviation Administration, 01/01/22
- Firefighter 1 & 2, NFPA 1001, 01/01/23
- Emergency Medical Technician, Nremt, 01/01/23
- Professional Scrum Master, Scrum, 01/01/23
- AWS Certified Cloud Practitioner, Amazon, 01/01/24
Languages
Spanish
Native/ Bilingual
Timeline
Product Analyst, Credit Card
JPMorgan Chase & Co
01.2024 - Current
Software Engineer Intern
Year Up
08.2023 - 01.2024
IT Technician
NERDiT Cares
01.2023 - 07.2023
Technician/Instructor
Shari Williams Enterprises
10.2022 - 01.2023
Firefighter/EMT
Elsmere Fire Company
06.2022 - 01.2024
Digital Marketing Intern
TAPP Network
06.2022 - 08.2022
Digital Marketing Intern
Delaware Department of Health
06.2022 - 08.2022