Derek Washington
New Castle
Summary
IT professional with extensive experience in monitoring and maintaining computer systems. Expertise in diagnosing and resolving hardware and software issues, providing high-quality technical support, and ensuring optimal performance across various environments. Recognized for enhancing system reliability and minimizing downtime through effective troubleshooting.
Overview
40
40
years of professional experience
Work History
Senior Computer Technician
IBM
2015.01 - 2020.01
- Monitored enterprise computer systems to ensure continuous availability and optimal performance
- Diagnosed and resolved hardware and software issues for users and internal teams
- Provided technical support and guidance to staff on resolving computer-related issues and implementing best practices
- Assisted in maintaining operational efficiency within high-volume IT environments
- Supported troubleshooting efforts to minimize downtime and improve system reliability
Senior Computer Technician
Computer Sciences Corporation
2010.01 - 2015.01
- Troubleshot technical issues involving computer systems, software, and hardware components
- Resolved end-user incidents promptly, enhancing user experience and minimizing downtime
- Monitored system functionality and supported daily IT operations across enterprise environments to ensure optimal performance
- Maintained operational procedures and facilitated ongoing system maintenance activities to uphold system reliability
Senior Computer Operator
Catholic Health East
2005.01 - 2010.01
- Monitored and operated computer systems to ensure seamless healthcare operations
- Resolved technical incidents and operational issues to minimize downtime
- Provided troubleshooting and technical support to users, enhancing system usability
- Ensured accurate processing and integrity of operational data
Senior Computer Operator
Genesis HealthCare
2001.01 - 2005.01
- Managed daily computer operations, ensuring optimal system performance
- Diagnosed operational problems, implementing corrective actions to restore functionality
- Provided technical assistance and troubleshooting for staff, enhancing system usability
- Maintained smooth and reliable system operations in a healthcare environment
Computer Supervisor
Hercules Incorporated
1999.01 - 2001.01
- Coordinated computer operations to ensure productivity and reliability of systems
- Supervised IT staff, assigning daily operational responsibilities to ensure efficient workflow
- Provided training and mentoring to technical team members, enhancing their skills and performance
- Assisted with troubleshooting and operational support across departments
Computer Operator
Hercules Incorporated
1980.01 - 1999.01
- Monitored computer systems and data processing operations to ensure system reliability and performance
- Performed routine system checks, ensuring continuous operational continuity and minimizing downtime
- Assisted in diagnosing and resolving technical issues, contributing to swift restoration of services
- Maintained accurate system operations and supported business processes
Education
Associate Degree - Data Processing
Delaware Technical Community College
1980-01
Skills
- Technical support
- Incident resolution
- IT infrastructure support
- Server and network monitoring
- Systems operations
- Technical troubleshooting
- Data processing operations
- Problem solving and analysis
- User training
- Team training
- Time management and prioritization
- Customer communication
Timeline
Senior Computer Technician
IBM
2015.01 - 2020.01
Senior Computer Technician
Computer Sciences Corporation
2010.01 - 2015.01
Senior Computer Operator
Catholic Health East
2005.01 - 2010.01
Senior Computer Operator
Genesis HealthCare
2001.01 - 2005.01
Computer Supervisor
Hercules Incorporated
1999.01 - 2001.01
Computer Operator
Hercules Incorporated
1980.01 - 1999.01
Associate Degree - Data Processing
Delaware Technical Community College