Hernán Javier Estrada Sánchez
Berlin,OR
Summary
Courteous Passenger Service Agent boasting 4 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cabin Crew Member
Ryanair
06.2023 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Passenger Service Agent
United Airlines
03.2022 - 02.2023
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Passenger Service Agent
Groundforce
06.2019 - 02.2023
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Escorted handicapped passengers from terminal to aircraft.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
No Degree - Cabin Crew Attestation Course
Ryanair
Madrid, Spain06.2023
No Degree -
Aviation Security (AVSEC)
10.2022
Passenger Services Agent -
Escuela Superior Aeronautica
11.2018
High School Diploma -
Colegio Arroyo Hondo
08.2017
Skills
- Cash Management
- Checking in Passengers
- Sales Expertise
- VIP Support
- PA Systems
- Passenger Assistance
- Equipment monitoring
- Microsoft Office
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Cabin Crew Member
Ryanair
06.2023 - Current
Passenger Service Agent
United Airlines
03.2022 - 02.2023
Passenger Service Agent
Groundforce
06.2019 - 02.2023
No Degree - Cabin Crew Attestation Course
Ryanair
No Degree -
Aviation Security (AVSEC)
Passenger Services Agent -
Escuela Superior Aeronautica
High School Diploma -
Colegio Arroyo Hondo
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