Heroina Shaqiri
Network Engineer
Wolfsburg
Summary
Highly motivated and driven Network Engineer with a passion for continuous growth and solving complex technical problems. Thrives in challenging environments that push boundaries and inspire innovation. Known for a strong desire to learn, adapt quickly, and take initiative beyond expectations. Combines a hands-on mindset with strategic thinking to deliver smart, scalable network solutions. Fueled by curiosity, resilience, and a love for transforming obstacles into opportunities for success.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Network Engineer
Mikkena Global JSC
11.2021 - Current
- Based on the requirements provided by Low-Level Design in collaboration with the client, I designed the network down to the last detail, from the ports to the network protocols.
- Design services such as Meraki Network Edges, Meraki Router Services, Meraki Security Services, and Enterprise Network Edges, as well as redundancy services such as MNE - High Availability. Also types of connections such as fiber, coax, Byon, Wireless Internet Access, and Finished Internet.
- Documenting the equipment in use. Install and configure network planning based on customer requirements and technical standards Enters all requests, issues, and problems, as well as their resolutions, into the Help Desk ticketing system.
- Pre-configuring Meraki Network Edges, WiFi-s, Cameras in Meraki Dashboard based on requirements Offnet install coordination equipment to the costumer & scheduling installs and assisting tech on site
- Offnet install coordination equipment to the costumer & scheduling installs and assisting tech on site
Network Operation Center Engineer
Artmotion SHPK
11.2020 - 11.2021
- Supported technicians on-site to assist business and individual clients in resolving difficulties such as cable failures, equipment testing, frequency manipulation, or internet speed issues.
- Monitored and addressed network issues. analyzed problems, and troubleshooted.
- Adjusted power levels at specific nodes as necessary to stabilize SNRs caused by electrical cable or damage.
- Monitored and troubleshooted networks in other cities and Outbound Links using monitoring tools such as The Dude & SolarWinds.
- Configured connections between home and business clients with Huawei equipment such as ONT and ONU using the U2000 tool.
- Set up and troubleshooted clients connected via antennas by manipulating and adjusting channels and frequencies.
- Managed individual client inquiries and escalations from the Call Center.
- Configured routers such as Mikrotik, ASR, and CMTs, switches, and wireless uplinks based on requirements or necessary revisions.
- Documented and escalated network concerns while collaborating with engineers, technicians, and contractors.
- Configured Dot1Q VLANs for internal network and clients. Implemented NAT and DHCP configurations based on requests.
- Detected, modified, and escalated infrastructure to other senior engineers.
Network Administrator
BestVision Balkan
10.2019 - 04.2020
- Contributed to the design of network traffic analysis.
- Analyzed and fixed potential problems on the network.
- Monitored the functions of the ATM network and its components in BEK.
- Troubleshot Cisco ASA firewalls, Juniper core switches, and Mikrotik routers in BEK.
- Assisted in the configuration of the VoIP Phone switchboard and monitored it.
- Utilized the PRTG network monitor application for analyzing network traffic.
- Troubleshot and fixed network problems. Backed up devices such as Cisco Switches/Routers, Juniper Switches/Routers, and Mikrotik Routers.
- Maintained necessary procedures for network administration planning and execution
Education
CCNP - Switch & Route -
Info Tech Academy
02.2019 - 11.2020
CCNA Routing & Switching -
Info Tech Academy
03.2018 - 01.2019
Bachelor -
College FAMA
10.2013 - 06.2016
High School Diploma -
Medical High School "Dr. Asllan Elezi"
09.2009 - 06.2013
Skills
Organisational/managerial skills:
- The ability to plan, organize and implement professional experiences
- Working under pressure Dealing effectively with highly stressful situations
- The ability to adapt in different work environments and cultures Responsibility Self-motivation
Communication Skills
- Great communication skills, gained through my experience as a psychological student and through my study cases where i had to deal with different types of people and different types of problems
- Listening actively and carefully to the opinions and ideas of others
- Ability to do teamwork and professionally cooperate with the colleagues in all levels Friendly and collaborative
Computer skills
MS Office (Word, PowerPoint, Excel, Outlook, VIsio), Communication tools : Microcoft Teams/Webex
Certification
Cisco Specialist Enterprise Core - ENCORE (Recertificated)
Timeline
Cisco Specialist Enterprise Core - ENCORE (Recertificated)
02-2024
Network Engineer
Mikkena Global JSC
11.2021 - Current
Network Operation Center Engineer
Artmotion SHPK
11.2020 - 11.2021
Network Administrator
BestVision Balkan
10.2019 - 04.2020
CCNP - Switch & Route -
Info Tech Academy
02.2019 - 11.2020
CCNA Routing & Switching -
Info Tech Academy
03.2018 - 01.2019
Bachelor -
College FAMA
10.2013 - 06.2016
High School Diploma -
Medical High School "Dr. Asllan Elezi"
09.2009 - 06.2013
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