Hesam Madanian

▪ Methodology: Waterfall and Agile
▪ Project: Implementation of new Payment Gateways for Commercial Clients area EMEA/APAC
▪ Provide reports and analysis of deliverables and potential risks to senior management
▪ Cooperation for initiating, planning, managing, controlling and closing the project in compliance with change governance framework (DB project management)
▪ Vendor management with Luxoft, HCL, Accenture and Senacor
▪ Supporting the project managers in:
o Status assessment of portfolios
o Risk management
o Monitoring long-term strategies from all projects
▪ Cooperation for implementation of E2E process for ordering and staff on- and offboarding

• Methodology: Agile
• Project: Implement new products for private customers for Mobile
  Banking for Germany
• Budget planning and adherence, forecasting and monitoring costs including corrective actions
• Developed comprehensive project plans, ensuring timely completion of milestones and deliverables.
• Collaborated with key stakeholders to define program scope, objectives and deliverables that met business requirements..
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Order management for IT service (headcount and non-headcount)
• Vendor management with ATOS, CGI and Luxoft

• Methodology: Waterfall and Agile
• Project: Implementation of ROBIN (digital asset management)
• Planned, designed, and scheduled phases for large projects.
• Provided detailed project status updates to stakeholders and executive management.
• Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
• Support of the IT Product Owner and the Tribe Lead for defining and optimizing the strategic hiring process.
• Vendor management with ATOS, Accenture and Hays

• Fostered strong working relationships within cross-functional teams, enabling seamless collaboration and timely information sharing.
• Navigated stringent regulatory compliance requirements for successful implementation of key organizational initiatives.
• Reduced project costs by conducting thorough analysis of financial data to identify areas of inefficiency and overspending.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.
• Increased profit by streamlining operations.

• Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
• Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.

• Enhanced bank operations by maintaining up-to-date knowledge of banking procedures and regulations.
• Increased customer satisfaction by providing efficient and accurate transaction processing.

• Enhanced budget management by implementing expense tracking and cost reduction strategies.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.