Hicham RAWI

• 4* hotel including 138 rooms, 1 Restaurant, 2 Bars, 4 Meeting rooms, Fitness center & Swimming pool.
• Oversaw daily hotel operations, achieving high guest satisfaction and service quality.
• Developed and implemented strategic marketing initiatives, enhancing brand visibility and driving revenue growth.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategic marketing initiatives to enhance brand visibility and drive revenue growth.
• Led cross-functional teams in executing operational improvements, enhancing efficiency across departments.
• Monitored financial performance, set budgets, and controlled expenses to ensure financial stability and support long-term growth.

• Conducted quality and brand audits for international hotel groups.

• Focused on enhancing brand standards and compliance.

• Executed missions across EMEA region to ensure quality benchmarks.

• 4* Leased Property of 189 rooms, 120 seats restaurant & Bar, 1000 sqm of meeting spaces including 12 meeting rooms, Fitness center & Swimming pool.
• Oversaw food & beverage, meeting & events, front office, housekeeping, purchasing, recruitment, talent acquisition, and development to ensure operational excellence.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Implemented staff training programs, improving service quality and team performance metrics.
• Coordinated maintenance schedules to reduce downtime and improve facility appearance.
• Coordinated maintenance schedules to minimize downtime and enhance facility appearance standards.
• Managed budgets to deliver projects on-time and within financial limits.

• 4* Leased Property of 189 rooms, 180 seats restaurant & Bar, 1000 sqm of meeting spaces Including 12 meeting rooms, Fitness & Swimming pool.
• Led front office, housekeeping, recruitment, talent acquisition, and development initiatives.
• Oversaw daily operations of front office, housekeeping, and guest services, ensuring high levels of guest satisfaction.
• Collaborated with sales and marketing teams to maximize occupancy rates and revenue.
• Analyzed operational performance metrics to identify areas for improvement and cost reduction.
• Managed budgeting processes to align with financial targets and optimize resource allocation.

• 4* Leased Property of 189 rooms, 180 seats restaurant & Bar, 1000 sqm of meeting spaces, Including 12 meeting rooms, Fitness center, Spa, Swimming pool.
• Led front office, housekeeping, spa, and talent acquisition and development initiatives.
• Oversaw daily operations of front office, housekeeping, spa, and guest services, enhancing guest satisfaction.
• Collaborated with revenue and reservation teams to maximize occupancy rates and revenue.
• Analyzed operational performance metrics to identify areas for improvement and cost reduction.
• Managed budgeting processes, aligning operational costs with financial targets.

• Managed front office and reservation operations, ensuring efficient guest service and streamlined processes.
• Coordinated with housekeeping and maintenance teams to ensure timely room readiness and cleanliness standards.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Supervised front office operations, ensuring seamless guest check-in and check-out experiences.
• Led team of receptionists, enhancing service delivery through training and performance evaluations.
• Implemented new reservation system, streamlining booking processes and improving efficiency.
• Created staff schedules to align coverage with peak periods, minimizing overtime while maintaining service standards.

• 01-2010 / 12-2011 Assistant Front Office Manager.
• 11-2007 / 12-2009 Night Manager.
• 11-2005 / 10-2007 Restaurant Manager.

• 10-2004 – 10-2005

Mövenpick Hotel Marne la Vallée - Restaurant Manager.

• 11-2003 – 10-2004

Le Crillon palace Paris - Chef De Rang.

• 10-2002 – 10-2003

Disneyland Hotel Paris - Chef De Rang.

• 03-2001 – 08-2002

InterContinental Hotel Dubai By IHG - Chef De Rang.

• 02-2000 – 03-2001

La Mamounia Palace Marrakech - Chef De Rang