HILALNUR TOPRAK
Summary
With my engineering background, I’ve gained strong analytical thinking, a systematic approach, and technical skills. Transitioning into business analysis, I’ve focused on identifying business needs, designing effective solutions, and bridging communication with technical teams. I have hands-on experience with SQL, data analysis, user stories, and Agile practices. I value simplifying complexity, fostering team alignment, and pay great attention to detail with a continuous learning mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
R&D ENGINEER
BSH Home Appliances Group Turkey
07.2022 - Current
- Analyzed business processes to identify inefficiencies and proposed solutions to optimize workflows.
- Examined customer complaints and product data to detect key trends and improve resolution processes.
- Gathered business requirements from stakeholders to align development projects with business objectives.
- Executed SQL queries to extract and analyze data, supporting data-driven business decisions.
- Led cross-functional collaboration between engineering, marketing, and product teams to enhance product performance.
- Conducted research to identify emerging technologies and potential market trends.
- Assisted in developing cost-effective solutions for engineering and business process issues.
- Utilized Siemens NX to design and implement solutions for design challenges, technical product issues, and new customer requirements.
REAL ESTATE CONSULTANT
ASEL REAL ESTATE
09.2020 - 05.2022
- Analyzed market trends and customer data to provide optimized property recommendations.
- Negotiated favorable deals for clients by leveraging data-driven insights and market knowledge.
- Managed client relationships, ensuring effective communication and customer satisfaction.
Education
Bachelor's Degree - Electrical and Electronic Engineering
Halic University
01.2023
Skills
- SQL Power BI Python
- MS Office
- JIRA Agile & Scrum
- Workflow Optimization
Certification
- Business Analyst Professional Certificate - Microsoft
- Business Analyst Bootcamp (Digital Hub & Sharpware, 16.12.2024 - 20.01.2025)
- Udemy SQL Course by Ömer Çolakoğlu
Languages
English
Advanced (C1)
German
Elementary (A2)
Project
Bank Customer Segmentation Business Analysis Case Study
- Identified customer groups using RFM analysis.
- Cleaned and analyzed customer data using SQL and Python.
- Developed interactive Power BI dashboards for customer insights.
- Created user stories and acceptance criteria.
- Designed workflow diagrams and wireframes for project planning.
- Executed test scenarios to validate business requirements.
Paynet Payment Processing System - Business Analysis Project
- Analyzed and optimized payment process workflows, identifying key bottlenecks and inefficiencies.
- Designed and implemented user stories and acceptance criteria for system improvements.
- Developed SQL-based reports to track transaction data, detect anomalies, and improve fraud detection.
- Created wireframes and workflow diagrams to illustrate process improvements and system enhancements.
- Collaborated with development teams to ensure seamless integration of business requirements into the payment system.
- Conducted UAT (User Acceptance Testing) to validate system functionality before deployment.
Patent Studies
- Kenob - The abundance of buttons on home appliances can sometimes be overwhelming for the user. Buttons take up space on the control panel and can look confusing due to the many control elements. Thanks to the design of our new temperature and heating modes, we have the opportunity to control our oven with just one button.
Hobbies and Interests
Technology, Gain New Experiences, Travelling,Personal Development
References
References will be provided upon request.
Timeline
R&D ENGINEER
BSH Home Appliances Group Turkey
07.2022 - Current
REAL ESTATE CONSULTANT
ASEL REAL ESTATE
09.2020 - 05.2022
Bachelor's Degree - Electrical and Electronic Engineering
Halic University
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