HILLARY O. ADELIO
Mannheim
Summary
Brings a strong blend of blue-team monitoring and technical support, covering threat detection, incident response, access management, and endpoint troubleshooting. Supports secure IT environments through system monitoring, network connectivity fixes, software deployment, and careful recordkeeping across incidents and user requests.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work History
ComptIA Security+ Candidate
Hannover
09.2026 - Current
- Specialized in threat detection and incident response within security operations.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Currently Preparing
IT Support Technician
Axiom Technologies
Wunstorf
09.2026 - Current
- Delivered 1st- and 2nd-line IT support, resolving hardware, software, application, and network issues to minimize downtime.
- Managed Windows, Active Directory, ITSM systems, LAN/Wi-Fi/VPN connectivity, endpoint security, software deployment, and IT assets.
- Maintained SLA compliance, accurate documentation, and high user satisfaction through effective troubleshooting.
- Coordinated user access, device provisioning, incident escalation, and collaboration with infrastructure and cybersecurity teams to ensure reliable IT service delivery.
Cybersecurity Analyst
Cybersecurity certification 2026
03.2026 - 09.2026
- Completed an intensive cybersecurity certification covering network security, ethical hacking, incident response, and threat intelligence through hands-on attack simulations.
- Used Splunk for security event monitoring, log analysis, and real-time incident detection.
- Monitored network traffic to identify suspicious activity and detect malware, phishing, and ransomware threats.
- Applied access control principles to reduce security risks and monitor user activity.
- Strengthened teamwork and communication skills through collaborative security exercises and incident response activities.
IT Management Consultant
Freelance
Mannheim
04.2024 - 03.2026
- Led digital transformation initiatives that resulted in improved customer service and competitive advantages.
- Modified workflow to align with evolving business needs.
- Assisted in managing three small-scale projects in South Sudan in South Sudan, resulting in an average success rate of 60%.
IT Front Office
Dormakaba - Buehl (Baden)
02.2026 - 07.2026
- Managed the installation, configuration, and maintenance of computer hardware, software, and networks in a corporate environment.
- Coordinated the Windows 11 rollout across departments, ensuring a smooth transition with minimal operational disruption.
- Provided first-line IT support, troubleshooting technical issues to minimise downtime and maintain productivity.
- Installed and configured hardware and software according to system specifications and user requirements.
IT Support Officer
Drive DeVilbiss Healthcare GmbH
Viernheim
05.2025 - 02.2026
- Performed accurate data entry, inventory management, order processing, and warehouse operations, maintaining up-to-date records of stock, shipments, and product movements.
IT Technician / Warehouse Administrator, SAP SE
Waldorf
04.2021 - 03.2024
- Managed the full lifecycle of IT hardware and software assets, from procurement and deployment to reassignment and retirement.
- Maintained accurate asset inventories, CMDB records, software licenses, warranties, and compliance documentation.
- Conducted regular inventory audits and reconciled discrepancies to ensure accurate asset tracking.
- Coordinated secure asset disposal and data-wiping processes to protect sensitive information.
- Generated asset management reports and ensured compliance with IT security policies and procedures.
IT Technician, BASF SE
Ludwigshafen
07.2020 - 03.2021
- Delivered 1st-line IT support, troubleshooting hardware, software, operating systems, and network connectivity issues.
- Configured and maintained Windows devices, printers, peripherals, and business applications.
- Resolved TCP/IP, DNS, DHCP, Wi-Fi, LAN, and VPN connectivity issues.
- Managed the IT device lifecycle, including provisioning, deployment, maintenance, and decommissioning.
- Maintained accurate technical documentation, asset records, and incident logs.
- Collaborated with infrastructure, cybersecurity, and asset management teams to resolve complex issues.
Geo-spatial data collector
APPLE International LTD
01.2020 - 06.2020
- Processed, annotated, and validated geospatial data and imagery to support accurate digital mapping.
- Identified and classified roads, buildings, landmarks, and traffic features using specialized tools.
- Conducted quality assurance to ensure data accuracy, consistency, and compliance with technical guidelines.
- Investigated data discrepancies, documented findings, and collaborated with project teams to resolve issues while meeting quality and productivity targets.
Team leader
Amazon EU SARL
01.2019 - 12.2019
- Managed order fulfillment, including picking, packing, labelling, inventory, and dispatch.
- Used WMS and barcode-scanning systems to maintain accurate stock and order records.
- Supported goods receiving, replenishment, returns, and inventory discrepancy resolution.
- Collaborated with warehouse teams to meet productivity, quality, and delivery targets while following health and safety procedures.
1st Level Support/ICT Technician
Welthungerhilfe e.V
03.2017 - 10.2017
- Delivered 1st-line IT support, troubleshooting hardware, software, Windows, applications, and network connectivity issues.
- Managed incidents and service requests, resolving Windows, Active Directory, TCP/IP, DNS, DHCP, Wi-Fi, and VPN issues.
- Supported user accounts, password resets, device provisioning, software installation, and endpoint security.
- Documented incidents, followed security procedures, and escalated complex issues while ensuring timely resolution and user satisfaction.
Education
Diploma - Cybersecurity, Cybersecurity Certification 2026
Ironhack
01.2026
Post-Graduate Diploma - Public Health - W.A.S.H (Water, Sanitation, Hygiene)
AIMPS Institute
01.2018
Diploma of Higher Education - Information Technology
Polytechnic Institute
01.2008
Bachelor of Arts - Social Science / Child Protection
Makerere University
01.1992
Skills
- Hard Skills
- Cybersecurity: Threat detection, incident response, vulnerability assessment, penetration testing, and ethical hacking
- Security Tools: SIEM, firewalls, IDS/IPS, VPNs, Nmap, Metasploit, and Burp Suite
- Networking: TCP/IP, DNS, HTTP/HTTPS, network monitoring, and risk management
- Active Directory: User and Computer management
- Interpersonal Skills: Communication, teamwork, adaptability, and flexibility, risk assessment
Certification
- Cyber Security Analyst (certified) - Ironhack Germany
- Mini MBA Information Technology (Online & Self-paced) - European Institute of Leadership & Management - IT Management & Governance Cert.No. 36085-174-3662 - 06.03.25
- Professional Practice Certificate in Child Protection, Makerere University, 12/2016
- Certified Cisco Support Technician (CCST): Certificate Code: vK7b-uTDU 01/2024
- Microsoft Certified Solutions Associate (MCSA): Certification Nr.: H338-6399
- CompTIA A+, CompTIA. Certificate Code: G2HBWDBZLNE4Q9GH
- IT Asset Management Specialist certificate (H4M-Hardware), ITAM Institute. Certificate number: 55066923
- Prince 2 Foundation Certificate in Project Management, AXELOS. Certificate Nr.: GR656106884HA
- ITIL Foundation Certificate in IT Service Management, AXELOS. Certificate Nr.: GR750568245HA
- Networking with MS Windows Server 2016. Microsoft Microsoft: Certificate Part No. X21-16205-01
- Hardware Asset Management in ServiceNow, 05/01/24. ITAM Institute-UDEMY. Certificate Nr. UC-9df4af50-6917-4f79-aafc
- Agile Scrum Master - Cert.No. UC-f947e57f-8e51-4656-8e81-72
Languages
English
Arabic
German: Studienkolleg Certificate (C1)
Websites, Portfolios and Profiles
https://www.linkedin.com/in/hillary-ohide-adelio-51721513b/
Timeline
ComptIA Security+ Candidate
09.2026 - Current
IT Support Technician
Axiom Technologies
09.2026 - Current
Cybersecurity Analyst
Cybersecurity certification 2026
03.2026 - 09.2026
IT Front Office
02.2026 - 07.2026
IT Support Officer
Drive DeVilbiss Healthcare GmbH
05.2025 - 02.2026
IT Management Consultant
Freelance
04.2024 - 03.2026
IT Technician / Warehouse Administrator, SAP SE
04.2021 - 03.2024
IT Technician, BASF SE
07.2020 - 03.2021
Geo-spatial data collector
01.2020 - 06.2020
Team leader
01.2019 - 12.2019
1st Level Support/ICT Technician
03.2017 - 10.2017
Bachelor of Arts - Social Science / Child Protection
Makerere University
Diploma of Higher Education - Information Technology
Polytechnic Institute
Post-Graduate Diploma - Public Health - W.A.S.H (Water, Sanitation, Hygiene)
AIMPS Institute
Diploma - Cybersecurity, Cybersecurity Certification 2026
Ironhack