Hima Varsha

• Manage project scope, budget, and timeline, ensuring projects are delivered on time and within budget
• Collaborate with cross-functional teams to define project requirements and deliverables
• Utilize agile methodologies and tools to plan, execute, and monitor projects
• Mitigate project risks and issues by implementing appropriate corrective action strategies
• Provide guidance to project team driving successful project execution
• Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
• Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
• Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Responsible for the computer systems required to meet the needs of an organization

Providing the advice and fact-based assessments related to technological tools like Jira and Service now and their ability to solve particular business needs.

Offering guidance as to the best solutions to accomplish the business outcomes.

Analysing the existing systems and highlight areas of improvement

creating functional specifications and prepare wireframes/flowcharts

Monitoring performance, discover variances and propose necessary actions.

Preparing technical user manuals, system configuration documents and other technical reports

Connecting with Business excellence, Information Management and Information Technology, Service Operation Management, and Project organizations to ensure collaboration and to add values to overall Shell business success.

Working with internal teams to determine requirements and to define solutions to address complex business, process, and systems problems

Managing and validating solution options such as working methodology, approach and feasibility to implement.

Managing cost / benefit analysis of solutions.

SLA's and Client reports with direct interaction to address and improve the quality of

service continuously.

Monthly / Weekly operations review meeting with specific clients and the client

managers

Working on dashboards in Tableau.

Creating the dashboards in Service now and Jira

• Streamlined communication between departments through implementation of collaboration tools that enhanced information sharing among team members.
• Identified areas for improvement in existing infrastructure, recommending upgrades or modifications accordingly.
• Collaborated with cross-functional teams to develop customized IT solutions for unique business challenges.

Work with the Service Management, Infrastructure Services teams and other lines of business to support standard processes, measure and improve the overall quality of services to our clients through client and service onboarding

Accountable for coordinating and managing the appropriate plans and resources to ensure operational readiness as follows:

Work with Process Managers, Service Managers, and Operations resources to identify and analyze gaps between requirements and standard delivery models and available services

Work with Process Managers to ensure compliance and adherence to process and service standards during onboard and introduction

Work with Infrastructure services and Process Managers to coordinate ITSM system changes based on requirements and standards leveraging the Platforms (applications support) team as required to ensure operational readiness.

Identify opportunities for standardization during service planning and introduction activities

Confirm operational readiness through use and test cases prior to signoff to validate system, services and procedures operate as expected

Create all documents required (Instruction documents, process etc.)

MS Visio Trained and working on Work instruction documents

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.

Working on Deadlines according to the publication and print deadlines

Accountable high critical incidents for timely response and prompt follow up with user to ensure timely completion.

Managing day to day IT infrastructure operations and resources to fulfill the business requirement.

End to End in monitoring the priorities from occurrence to resolution, closure and creating a PIR.

Interacting with clients from start of KYC to handling their priorities.

Managing Multiple Priority Mailboxes.

Dealing with user escalations for Incidents and user service requests.

Ensuring correct execution of Incident Management Processes.

QA procedures to maintain a steady quality of delivery.

Creation of the KPI dashboards for the projects.

End to end in defining and process setting for the project liaising with the clients (Transition Phase).

Onboarding of new clients: Analyzing and Defining the WBS to the project teams into manageable clods for everyone.

Creating and maintenance of in-depth activity reports and timeline that demonstrates the tasks and the stages of completion of the project.

Identification and mitigating the risks involved to reduce the possibility of reoccurring risks which reduces the impact on the project.

Problem solving skills, Negotiation and decision-making capabilities, customer centric and effective towards Organization profitability.

Scheduling of resources for the process and recruitment of specific key skills that is required for the deliverable.

Setting up KPI's for the team members and continuous support in team to achieving the same

SLA's and Client reports with direct interaction to address and improve the quality of service continuously.

Monthly / Weekly operations review meeting with specific clients and the client managers

Managing the transition of the project and the process as when we extend the scope of support and service.

Accountable for all Major incident and action until the PIR is complete with RCA subjected to the client requirement.

• Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization''s goals.
• Collaborated with various departments across the organization to gather requirements for IT projects, ensuring alignment with overall business goals.
• Monitored project performance metrics closely, making adjustments as needed to stay on track with objectives.
• Coordinated cross-functional teams for multidisciplinary projects, resulting in more cohesive solutions.