Himani Nambiar
Wolfsburg
Summary
12+ years of experienced Application Service Manager with expertise in IT service management, portfolio steering, and cross-functional coordination.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Solution Service Manager
CARIAD SE
03.2022 - Current
- Led operational steering across backend and cloud platforms, ensuring delivery reliability and risk mitigation.
- Implemented SLIs/SLOs and monitoring structures to enable data-driven decision-making.
- Coordinated cross-functional teams to resolve dependencies and maintain portfolio transparency.
- Supported roadmap shaping and release planning by assessing backend readiness and integration risks.
- Prepared concise reports for leadership to prioritize initiatives and align with strategic goals.
Senior Technical Engineer
Expleo GmbH
03.2020 - 02.2022
- Led functional testing for VW systems, improving defect detection by 20% and ensuring compliance.
Technical Onshore Lead
Accenture GmbH
05.2016 - 02.2020
- Managed VW support projects achieved 99% SLA compliance and implemented ITIL processes.
Software Developer
Capgemini India
03.2013 - 05.2016
- Delivered secure financial transaction solutions, reducing processing errors by 15%.
Education
BE - Electronics and Telecommunication
Skills
- Portfolio Steering & Governance
- Risk & Dependency Management
- Roadmap & Release Planning
- KPI Monitoring & Quality Assurance
- JIRA
- Confluence
- HP ALM
- SOAP UI
- Problem-solving
- Multitasking and organization
- Team leadership
- Positive attitude
Accomplishments
- Achieved ramping up of Cariad Estonia which is now a key 2nd level support provider for most of the T2 and T1 applications through effectively coordinating with leadership and important stakeholders.
Certification
- ITIL Foundation
- Quality Management
Languages
English
German
Timeline
Solution Service Manager
CARIAD SE
03.2022 - Current
Senior Technical Engineer
Expleo GmbH
03.2020 - 02.2022
Technical Onshore Lead
Accenture GmbH
05.2016 - 02.2020
Software Developer
Capgemini India
03.2013 - 05.2016